[Resolved] Jovial Mart — Products not received

Avidita

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 70008

I have ordered a Jeans from a online shopping website called Jovial Mart on[protected] but still I haven't received that...I have received an email from Jovial Mart stating that due to some problem with EBS they are unable to send my product. Inspite of making payment on time I haven't received the order, this is so ridiculous. I have tried to contact them over phone and email but the both number and mail ID are false. Now 2days before I received an email from them stating that due to some problem with their payment gateway named EBS they haven't received my payment done on 10-09-16 and they also advised me to contact with EBS to get my payment returned back. The payment gateway also not entertaining my request.
The money which I gave to them is not huge (Rs 300/-) but I want them to teach a good lesson so please assist me how to solve this matter.

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May 15, 2017

Complaint marked as Resolved

Jovial Mart customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Jovial Mart Customer Care's response HI SIR,

WE WANT TO JUST HELP YOU SO THAT YOU CAN GET YOUR VALUABLE MONEY BACK ASAP THAT IS WHY WE HAVE PROVIDED YOU EBS TEAM DETAILS SO THAT YOU CAN DIRECTLY REQUEST FOR REFUND FROM THEM AS THEY HAVE NOT CREDITED YOUR MONEY TO US THEN HOW CAN WE SENT THE PRODUCT.