Justjaldi — Canceled the order but did not get the advance back

I had submitted a complaint regarding the purchase order on the justjaldi online platform the other day. It seems that the justjaldi team has sent me a mail this morning saying that your order has been canceled and the cancellation has been updated against the order. 1249.90/- I have not received back the advance, but when I try to withdraw it from their website, I see the message that your order credit limit is more than 50000/-.
It shows that but when I checked it shows that five orders have been placed apart from the canceled order but I don't know who ordered this. My order no is [protected]. The company also gave me a confirmation through mail. They are telling me to place another order with that advance credit amount. I am not interested in a deal with justjaldi anymore. Please somehow my moneyPlease take the necessary steps to get the refund.