Dear Sir,
I am writing to formally raise a complaint regarding the unsatisfactory service and negligence on the part of Kalyani Motors, Nizampet, Hyderabad, during the general servicing of my Ciaz car (Registration No. TS07GX5349) on 1st October 2026 (Thursday).
At the time of handing over my car for servicing, I had specifically requested the repair of the loose door fabrics on all four doors. The repair was a simple task that required applying adhesive and properly refixing the fabric with adequate stretching. However, the work was carried out carelessly. The fabric was shabbily fixed on three doors, while the fabric on the fourth door was removed and subsequently misplaced by the service team. Shockingly, the car was handed back to me without the missing fabric being refitted.
I noticed this issue while collecting the car and immediately brought it to the attention of the Centre Manager. I was assured that a technician would visit my residence on 5th October 2026 (Monday) to rectify the issue. However, no one turned up as promised. Despite several follow-up calls, the Service Manager again assured me that the matter would be resolved by 9th October 2026 (Friday). Unfortunately, even today, no action has been taken, and the issue remains unresolved.
What makes this experience particularly disappointing is that this is not an isolated incident. My previous interactions with this service centre have also left me with similar bitter experiences, with repeated visits and follow-ups required to get service-related issues resolved. Such recurring negligence, lack of accountability, and failure to honour commitments reflect a serious disregard for customer satisfaction and give the impression that customers are being taken for granted.
I find this level of service completely unacceptable, especially when the issue was clearly communicated in advance and the subsequent commitments were made by the service centre itself.
I therefore request your intervention to ensure that:
The door fabrics on all four doors are properly refitted, with the missing fabric replaced if it cannot be recovered, at no additional cost to me.
The issue is resolved on priority, without any further delays or the need for repeated follow-ups.
Appropriate action is taken to address the recurring service deficiencies and ensure that such experiences are not repeated with other customers.
I hope you will treat this complaint with the seriousness it deserves and arrange for an early resolution. I look forward to your confirmation of the corrective action being taken.
Regards,
Amit Kumar Pathak
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