Dear Customer Service Team,
I hope this letter finds you well.
I am writing to bring to your attention an issue I have encountered with a pair of sandals that I purchased from your company. My name is Aathira, and I made the purchase on 16/10/2023 at Khadim Styles & Smiles- Nolambur. The item code is [protected], color - Black, size: 5.
After enjoying the comfort and style of these sandals for the past 90 days, I regret to inform you that I have observed a significant issue with the product. Unfortunately, the sandals have developed cracks and made them unwearable.
I have attached images of the sandals, clearly showing the cracks that have developed.
I understand that products may sometimes have defects, and I am confident that your company values customer satisfaction. Therefore, I am reaching out to seek your guidance on the next steps to address this issue. I would appreciate it if you could provide information on your warranty policy, any relevant instructions for returning or exchanging the product, and the expected timeline for resolution.
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