| Address: Dada Nagar Kanpur |
Respected sir,
It's with great grievance that I write this letter to you again but really got fed up with this type of service from KIA.
IT'S 3RD TIME IN A YEAR THAT I'M FACING THIS WATER PROBLEM IN THE SELTOS CAR AND STILL THE PROBLEM IS NOT RESOLVED.
This is to bring to your kind notice again that i bought seltos htk plus in october 2020 from lucknow dealer india nivan balaji motors and i m facing water coming issue inside the car at co-driver side carpet area.
Despite the complaint registered at kanpur service station asr kia at fazalganj problem has not been solved till yet 3rd time.
I am having 3 manually acknowledgement receipts where it is clearly mentioned the problem of water coming inside the car.
I had also shared the videos to the person who was deputed for my car service.
I personally visited the service center on 21st october 2021 in the evening despite attending my important meeting at that time to show the real picture of the co-driver side which was accumulated by water to the service manager.
again this rainy season 15, 16, 17th september 2021, 17, 18, 19th October rain water comes inside the car and whole carpet area was full of water.and because of accumulation of water at one place rusting on iron can take place at the bottom of the carpet area which will be great loss for me in near future due to negligence, manufacturing defect of kia motors.
It is such a difficult task for me to tackle the situation by sweeping the area again and again after spending a huge amount purchasing the car of your company.
I would like to request you to kindly look into the matter as soon as possible as I'm facing a travelling problem due to lack of a vehicle.
If this is the response at your post sales service, I wouldn't keep much hope for your future support to kia customers.
I would thank you if you would acknowledge my mail and prevent any more such incidents. But nevertheless, here's to hopeful wishing and a good day to you.
The car is still at service station kanpur.
The car is under warranty also.
UP78GH8778 seltos silver htk plus
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