| Address: Kothaguda X road, Kondapur, Hyderabad |
I am writing to formally escalate a serious concern regarding my newly purchased Skoda Kylaq from PPS Skoda Kondapur. This experience has been deeply disappointing and falls short of the standards I associate with the Skoda brand.
On April 23, 2026 (day of delivery), the vehicle’s air conditioning system failed immediately upon leaving the showroom, blowing only hot air. I initially followed the salesperson’s advice to verify AC settings, assuming a minor issue.
Upon escalation, I visited the PPS Motors Gachibowli service center on April 28, 2026, where the Service Manager, Mr. Prabhakar, confirmed that AC gas had not been filled. But the actual reason was gas leakage in the car. After refilling, the issue was marked as resolved.
However, the defect reoccurred on May 31, 2026, during a highway journey from Nandyal to Hyderabad in extreme heat (~42°C). The AC again failed completely, causing severe discomfort and distress to my family, including children, and raising safety concerns.
Following this incident:
Skoda RSA provided towing and alternate transport support, which I appreciate.
The vehicle was handed over to the Gachibowli service center on June 1, 2026.
Despite repeated follow-ups, there was no proactive communication for over 24 hours.
After escalation, I was verbally informed that the evaporator is leaking, indicating a serious manufacturing defect.
To date, I have not received any official diagnostic report or written communication, even after 10 days.
My day-to-day commute and well-being are badly impacted.
This repeated failure of a critical system in a brand-new vehicle is unacceptable. The situation has significantly impacted my daily routine, resulting in dependency on alternate transportation and additional costs.
Given the nature and recurrence of the defect, I request the following:
Immediate initiation of a full vehicle replacement under manufacturing defect grounds.
Formal diagnostic report and service documentation for transparency.
Clear timeline and point of contact for resolution.
This issue reflects both a product quality concern and service process gap, and I expect prompt action in line with Skoda’s commitment to customer satisfaction.
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