Kotak Mahindra Bank Ltd. And Axis Bank Ltd. — 480 days delay in upi refund both banks blaming each other no resolution

I made a UPI payment of ₹300.90 on 08-Aug-2024. The amount was debited from my Kotak account (A/C ending ****6169) but the transaction failed and the beneficiary never received the money.

UPI Reference ID:[protected]
Customer Ref ID:[protected]
Payer Bank: Kotak Mahindra Bank
Beneficiary Bank: Axis Bank (VPA: [protected]@okpayaxis)

I have been following up for 480 days.
Kotak says Axis Bank must reverse it.
Axis Bank says Kotak must handle it.
Both banks have been passing responsibility and wasting my time.

Kotak SR Nos: 32896927 / 33122296 / 33311416
Axis reply date:[protected]

As per RBI UPI Circular DPSS.CO.PD.No.629/02.01.014/2019-20, failed UPI transactions must be reversed in T+1 day.
I am now entitled to ₹100/day compensation = ₹48, 000.

This is clear negligence by both banks.
I am requesting immediate refund of ₹300.90 and compensation as per RBI rules.

This matter has already been escalated to RBI and Consumer Court as well.