Kr Puram Rto — corruption and harassment at its peak

Address:	560048
Website:	sarathi(parivahan)

Hello fellow citizens,

I am not a person to write complaints but the recent incident and pathetic experience is forcing a lazy person like me to convey it to you so that no one should face the harassment and corruption at the hands of kr puram rto office inspectors.

Ii have booked the dl slot for 11:00 to 12:30.
The website gives zero information on what all documents to carry for the test.

It neither mentions the process for getting the license.
Another experience started in the rto office, first of all none of the rto people are willing to talk in english or hindi, and if you are a north indian, they will first give you a bad face expression, and just ask you to go here and there. No one will clearly tell where to go for forms and all and what is the procedure to complete the test.
Also there are no guiding sighs in different rooms. If you ask any query to them, they will look here and there and then ask us to go to some other room, and when you go to other room, they will ask us to again to some other room. The help desk counter was empty whole day. Even cash counters were not specific to cater which type of services that they are handling. Only two cash counter out of many were functioning.
After standing in a queue for half a n hour, we came to know that the we have to stand in other queue because of lack of sign boards and negligible help desk support. After standing in second queue, we realized that queue was not moving fast as the cashier was entertaining driving school brokers to come near the cash counter rather than instructing them to follow the queue system. And then after a long wait we got the cash slip. And then from fellow people we got the other information like where to go and what to follow.
We inquired from the cashier for the next steps to be followed, he asked us to go to some room no. 5, and when we went to room no. 5, two guys asked us whether we are from driving school or not, and when they came to know that we are not from the driving school, they asked us to go outside for the test. They were not mentioning clearly where the the exact place is, then we ask fellow people (One of the guy was failed in test last time) about the driving test place, and when we went out near the road, we found it was a narrow service road with lots of pot holes and traffic. We stood there for 30 minutes but nobody came for test. Again we went inside the office to ask about the test timings. Then we came to know that we did not submit our forms in the office, as there was no guideline for that. Even after seeing the file in my hands the rto people did not ask me to submit the file, i inquired about this from them, and again the same thing, they just asked to go to some other room no. When we went to other room, we came to know that without submitting the file, we can not give the test. So after submitting the file, again we went outside, and waited there for almost 2 hrs. It was about 1:45, and no one was there to take the test. After some time two guys came and asked us to go little bit further on the same service road full of pot holes and parked vehicles. Around 8 people came for the test (Not from driving school). The instructor asked us to take a u-turn in that narrow traffic road, without keeping the leg down. Not only me, everyone was not able to take proper u-turn because of the lack of space and traffic. And the instructor failed all, saying some blunder and nonsense reasons. The instructor was very rude, no manners to talk and was not behaving properly. Also we came to know that the people from driving school gets a proper track for the test, and no waiting time and all for them. Many people who are driving from 10-15 years also were failed giving some random reasons.
When everyone requested for another chance of test, in order to incorporate all the instruction which he considered for test failure, he did not listen at all, and was talking very very rudely.
On asking about the track for driving school people, he started shouting that go and complain to his superior, and also told that do not ask me anything.

Negatives from the incident:
1. The website can be better suited to accommodate for the different process and allowing the payment online.
2. Proper measures to be taken so that help desk is never empty.
3. All cash counter should be in working condition with proper sign boards
4. Proper track should be provided for the test.
5. Slot time should be followed strictly.
6. Biased towards driving school brokers, should be stopped (As they are paying bribe to the government).
7. Also biased toward the local language should be stopped.
8. The driving test instructor should be polite and humble.

A humble request from the government origination seniors to look into the matter, and try to remove the above negatives in order to make public feel more motivated to follow the proper government process rather than taking a way towards corruption.