Kreditzy — Loan closure

I have paid my repayment of loan and still they haven't updated it. The repayment has been made but still they have not updated and I can see that the loan is still active when I pulled out my Experian credit report but in their application it is closed. I have emailed them so many times regarding this and shared the screenshot of the payment receipt but still there is no proper response from there end. Because of this am unable to avail any loans and am in need of money for emergency purpose. Kindly do the needful