Kyaratoys — Subject: Complaint against Kyaratoys for delivering misleading product and refusing refund

Address: KYARA TOYS, GOLDEN SQUARE, 225, near D Mart Road, MALL, Surat, Gujarat 394105
Website: www.kyaratoys.com

I placed an online prepaid order from Kyaratoys.com for a remote control excavator worth ₹5400.
The product delivered to me is completely different from what was shown on their website and during video call. The quality is very poor and even the bucket, which was claimed to be metal, is plastic.
I have complete unboxing video proof, payment proof, order details, and chat screenshots.
I contacted the seller multiple times for return and refund, but they are avoiding calls and not responding properly. They initially assured support but are now ignoring my requests.
This is a clear case of misleading product and unfair trade practice.
I request you to kindly take strict action against the seller and help me get a full refund of ₹5400 at the earliest.
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    Kyaratoys
    KYARA TOYS, GOLDEN SQUARE, 225, near D Mart Road, MALL, Surat, Gujarat 394105
    India
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