La Grand Seven Seas Holidays — Consumer Complaint Seeking Cancellation of Holiday Membership, Refund of Amount Paid, and Compensation for Deficiency in Service

Address: Office No - 5, D - 29 Sector - 3 Noida Uttar Pradesh

Website: lagrandseasholiday.com

I purchased the holiday membership of the Opposite Party by paying approximately *₹2, 00, 000, solely on the basis of the representations and promises made by its sales representatives. During the sales presentation, I was assured that the membership would provide premium holiday experiences, accommodation in reputed hotel brands, hassle-free booking facilities, and all the benefits associated with the membership. At no stage prior to the purchase was I informed that I would be required to pay **Annual Maintenance Charges (AMC)* every year as a mandatory condition for availing the holiday benefits. Had this material fact been disclosed at the time of sale, I would never have agreed to purchase the membership.

Only after purchasing the membership did I come to know that the Opposite Party was insisting upon payment of AMC for availing holiday bookings. Feeling misled, I immediately raised my objections through email correspondence and pointed out that this important condition had never been disclosed before the sale. After repeated follow-ups and prolonged correspondence, the Opposite Party acknowledged my grievance and subsequently issued a *Welcome Email, wherein it specifically stated that *"AMC for 2 years has been waived off."** Relying upon this written assurance, I believed that the Opposite Party would honour its commitments and provide the promised holiday services.

The Welcome Email further assured me that I would be entitled to *6 Nights/7 Days holiday every year for 10 years*, booking flexibility including carry-forward, split, and advance holiday options, and access to holiday destinations through the Opposite Party. These written assurances formed an integral part of the contract and reinforced the promises made by the sales representatives at the time of sale.

However, contrary to these representations and written commitments, the Opposite Party failed to provide the promised services from the very beginning of my membership. Despite submitting booking requests in the prescribed format and within the stipulated timelines, *not a single booking has been successfully confirmed till date.* On every occasion, the Opposite Party created fresh hurdles through email correspondence by introducing new conditions, raising different objections, seeking additional documents or compliances, and repeatedly delaying the booking process. As a result, every booking request ultimately remained unconfirmed, thereby depriving me of the very benefits for which I had paid a substantial amount.

To my utter surprise, despite having earlier assured me of the waiver of AMC, the Opposite Party subsequently started insisting upon payment of AMC before processing my booking. This conduct is completely inconsistent with its own written assurances and demonstrates a deliberate attempt to deny the promised services by continuously creating obstacles in the booking process.

For the last *six months, I have been continuously following up with the Opposite Party through emails in the hope of receiving the services promised at the time of purchase. Instead of honouring its contractual obligations, the Opposite Party has subjected me to repeated delays, contradictory communications, and unnecessary hurdles, ensuring that my bookings are never finalized. Due to these acts and omissions, I have suffered immense **mental agony, stress, harassment, inconvenience, and financial loss. My hard-earned amount of approximately *₹2, 00, 000** has remained blocked without my receiving any benefit under the membership, causing me continuous mental tension and financial hardship.

The acts of the Opposite Party clearly constitute *misrepresentation, suppression of material facts, unfair trade practice, breach of contractual obligations, and deficiency in service* under the provisions of the *Consumer Protection Act, 2019*, thereby entitling me to cancellation of the membership, refund of the entire amount paid along with interest, compensation for the mental agony and financial loss suffered by me, and such other reliefs as this Hon'ble Commission may deem fit and proper in the interest of justice.
CONTACT NO.[protected], [protected] EMAIL:[protected]@lagrandsevenseasholidays.com