Label Homies — Pre paid order but never received order

Address:	Jodhpur
Website:	store.shoopy.in/luxury-utilities

I have ordered one sweater from the label homie page. I booked from their website and paid money on 29th december but I haven't received product. They shared me tracking details but as per that tracking number it is showing it is delivered but I have never received product. And when I asked them to check they never checked and reverted to me.