[Resolved]  Lakshmi Vilas Bank — beware! don't lose your money in lakshmi vilas bank

I had recently opened account in lakshmi vilas bank, on second day of opening there was a sb mahila urban penalty of 248. Due to this towards month end, another penalty of 820 was deducted towards low account balance. I don't understand why does metro customers get urban penalty. On enquiring staff including branch manager - they told me it's technical glitch in program hence amount debited. Since bank agreed incorrect penalty i enquired by when will amount will be credited back to my account for which i got answer they are not sure of timelines as their technical team itself does not know by when they will be able to correct the program that makes incorrect penalty. Further to this manager questions me - if corporate company promise a hike will they do it immediately? He is comparing penalty to hike and secondly retail bank to corporate company. I don't understand why a retail bank is being compared to corporate company?

Their customer support team is even worse. On enquiring them they said penalty is correct and it would not be reverted. Their middle man staff is aware of only one answer it will credited in two days, one etc later in front of manager he gives a different answer stating technical team said penalty is correct.

The staff themselves font know what the actual issue is and don't give consistent answer. Kindly refrain from joining this bank.