| Address: | Lalithaa Jewellery, Jayanagar Branch, Bangalore |
Dear Sir,
I am an old customer of Lalitha Jewellery, Jayanagar Showroom. I have joined for Eleven Month 'Jewellery Purchase Plan and continuously paid all monthly instalments and my last payment was made in the month of Mar 2021, but due to present pandemic lockdowns, we unable to visit showroom to purchase of Gold. On, Visited the same showroom for gold purchase and submitted our purchase plan cards. The executives shown the gold of our requirements. We asked the rate of gold, staff said that rate is Rs 4450/-per gram. We also met Mr. Anil Kumar, General Manager at the showroom. We collected the gold and paid amount as per invoice. Due to rush and Pandemic, we came out from showroom and on reaching home, we checked the invoice, the grand total is not tally and showing extra value of Rs 3102.01. The rate of Gold is correctly mentioned as Rs. 4450.00 per gram (refer to the copy of Invoice attached). This is my third Jewellery Purchase Plan. Last two years, I had no issues. Today, when I asked the showroom Manager Mr. Dinesh, he is explaining one and other reasons, which is not yet all justified, said that the rate of gold is fixed on an average of Rs 4568.00. I am asking about the arithmetic calculation error, i.e., total mistake. The market/showroom price is Rs 4450 and how they can fix the higher rate per gram. The gold accumulated based on the monthly rates and have to pay the gold rate as on purchase rate as per agreed.
You are requested to look into this issues, check the calculation and ask the showroom to refund the excess amount of Rs 3195.00 including GST which was paid excess and submit me the correct invoice.
There is no response from the Jewellery even after three weeks. Request refund the excess amount collected.
Was this information helpful? | 
Post your Comment