| Website: www.instagram.com/lehenga_bazaar?igsh=b2Y3OHQzc3JmeHAz |
I placed an order with Lehanga Bazaar on 21st March 2025, paying an advance of ₹1000 for clothing intended for a wedding in the second week of April. The seller clearly stated a 7–10 day delivery timeframe.
Despite multiple follow-ups over WhatsApp and requests for a tracking link, I never received any shipping confirmation or proof of dispatch. As of 3rd June 2025, I have still not received the product, which clearly demonstrates a deficiency in service.
The seller initially claimed the product was sent but failed to provide tracking details. Later, they falsely claimed it was returned, despite me never being contacted for delivery. I was then offered only store credit, and a refund was denied.
Due to their non-delivery, I had to make alternative last-minute arrangements, incurring additional expenses and stress. The purpose of the order is now lost, making the product irrelevant.
This conduct amounts to:
• Deficiency of service under Section 2(11) of the Consumer Protection Act, 2019
• Unfair trade practice under Section 2(47), due to false claims of shipping and refusal to refund
• Failure to deliver goods within the promised timeframe, violating Section 17 of the Sale of Goods Act, 1930
• Refusal of refund, which goes against the rules under the Consumer Protection (E-Commerce) Rules, 2020
Therefore, I am filing this complaint seeking a full refund, along with compensation of 10, 000, at leastfor financial loss, harassment, and mental agony caused by Lehanga Bazaar’s negligence and unethical conduct.
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