Libra Service Private Limited — harassment in customer dealing

Address:

Ludhiana, Punjab, 141001

This bus was stood at Jalandhar Bye pass in Ludhiana limit. the conductor of this bus forcefully told us that this bus is going to Hoshiarpur but actually this was routed to Jalandhar. Unknowingly the true and right route of bus and with good faith we sat on this bus. But instead of going to Hoshiarpur the conductor told us to sit on another bus. We actually suffered harassment and he misbehaved with us too.
Are we not human beings? Have we not precious life time? He (conductor) should told us about all this before all this happening.
He gave me a which have book no: 67 and a ticket number is 007682.
I want he should be struck out of job and should be fined minimum of Rs. 5000/-.