Livepure Pvt. Ltd — Denial of Service - Unprofessional Conduct, Demand for Payment via Personal Mobile Number

I am filing this complaint against **Livpure Pvt. Ltd.** regarding the highly unprofessional and unacceptable behavior of one of their customer care representatives.

I requested a service visit for my water purifier. Instead of arranging for a technician to inspect the issue, the customer care representative contacted me from a **personal mobile number** and demanded that I make a payment in advance. I found this highly suspicious and requested that a technician first visit my home, diagnose the problem, and then I would gladly pay the applicable service charges based on the actual issue.

Rather than addressing my concern, the representative became rude and unprofessional. He stated, **"Then keep waiting for your service, "** and abruptly disconnected the call. This clearly indicates a refusal to provide service simply because I declined to transfer money to a personal mobile number without any inspection or official communication.

I have attached the **mobile number** from which this demand was made as supporting evidence.

Due to this experience, I have completely lost trust in Livpure's service and have been left with no practical option except to replace my existing purifier with another brand. It is unfortunate that a company treats its customers in this manner, forcing them to incur unnecessary expenses because of poor customer service and unethical practices.

I request the concerned authority to:

1. Investigate why customers are being asked to transfer money through personal mobile numbers instead of official company channels.
2. Take strict action against the representative for his rude, unprofessional, and unacceptable behavior.
3. Ensure that Livpure follows transparent and ethical service practices so that other customers do not face similar harassment.
4. Take appropriate action for the mental harassment, inconvenience, and denial of service caused by the company.

I expect this complaint to be taken seriously and appropriate corrective action to be initiated at the earliest.