I purchased a Livpure Elega (Rs.14, 400) on 27 June 2026. Within 3 days, it had severe water flow defects. I raised a service request (SR# JS-[protected]), but Livpure sent a technically unsound technician, Naga Suresh Pilli, who mishandled the unit, broke it further, and caused a severe water leak. The machine is now completely dead.
Worse than the defective product is their management. I escalated this to Branch Head Shankar Boppudi and Zone Manager Gujrapu Jain, but they have proven completely incapable of handling customer issues or holding their untrained staff accountable. Despite 20+ days passing and an active Consumer Grievance (Docket #9739968) filed against them, the company remains silent.
Livpure has zero accountability, terrible service, and highly incompetent staff. My Rs. 14, 400 has been completely wasted. Do not buy from this brand. Was this information helpful? | 
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