Livspace India Private Limited — Delayed work done by Livspace with traumatizing my wife during her pregnancy

Address: Unit No R2-102, First Floor, M3M Cornerwalk, Golf Course Extension Road, SPR, Sector 74, DLF QE, Gurgaon, Dlf Qe, Haryana, India, 122002

Website: www.livspace.com/landing-page/home-interiors

Hello,

I am Shekhar Suman, resident of ROF Ananda, Sector 95, Gurgaon, Haryana 122505.

In the month of December 2025, I made a mistake of a lifetime when I chose Livspace for my interior. From the beginning of my project, all they did was miscommunication. They promised to complete the work by February 2026, as I informed them about my wife's pregnancy and my mother's health conditions.

They not only delayed the project by 4 weeks but also have not given the promised coupon for the delay. I have been calling customer care, and the worst part is the helpline is not even for customers, as they put the call on hold indefinitely without even informing. I even visited their office, wrote emails and have received no support at all.

For the execution of the project, my wife had to push them continuously and stand with their team all day for more than a month. They are the worst in the business. They took the full amount before even starting the installation. One of their worst employees are Jatin, Abhishek, and others. He threatened my wife that the mediocre work would be done anyhow to complete the work, and he fought to get the signature on the final closure form. Ultimately, he installed faulty mirrors.

All I have understood about Livspace is that their core values are
1. Dishonesty
2. Miscommunication
3. Fraud
4. Mismanagement

Our Project ID: 4421701

All I need is:

1. Replacement of faulty mirror as my wife kept telling the team that there is a slight cut on the mirrors and it should not be installed but even after days of fighting, they changed the mirrors and in just 6 months, mirror has started showing faulty cracks without any caused damage.

2. Coupon for delay

3. And financial obligation of Rs.50000 for causing mental & physical trauma to my wife during her pregnancy as they promised easy installation but gave her the hardest time of her life when all she needed was rest. And financial obligation needs to be put on them as they only understand the language of financial loss.

Please do justice to us.

Thank you,
Shekhar Suman
Mobile: [protected]
Email: shekhar.[protected]@gmail.com