Dear Livpure Customer Support Team,
I am writing to formally lodge a complaint regarding the Livpure subscription taken by me and to request the immediate processing of my full refund.
From the very beginning of my subscription, I experienced issues with the service/product and raised complaints with your customer support team. However, the issues were not properly resolved. On one occasion, my complaint/subscription was cancelled without my knowledge or consent. I subsequently raised another complaint, but I did not receive a satisfactory response or resolution.
Due to the repeated issues and lack of proper resolution, I finally requested cancellation of my subscription and a full refund. At the time of my cancellation/refund request, I was not informed that I would be denied a refund due to the expiry of a 7-day trial period. Instead, the cancellation process was initiated, and your team subsequently arranged for the RO unit to be picked up from my premises.
After the RO was collected, I contacted your customer support team regarding my refund. I was initially informed that the pickup formalities had not yet been completed and that the process would be completed before the refund was processed. However, when I contacted your team again after a few days, I was informed that I was not eligible for a refund because the 7-day trial period had expired.
I strongly object to this response. I had already raised complaints regarding the issues with the service/product and had requested cancellation and a full refund. The RO has now been collected by Livpure, and therefore I request that my refund be processed without any further delay.
I also want to clearly state that I have all call logs and recordings of my conversations with your customer support team, which can be produced as evidence if required.
I am writing to formally raise a complaint regarding my Livpure subscription and to request the immediate processing of my full refund.
From the outset of my subscription, I experienced issues with the product/service and promptly raised multiple complaints with your customer support team. However, these issues were not adequately resolved. On one occasion, my complaint/subscription was cancelled without my knowledge or consent. I subsequently raised another complaint, but did not receive a satisfactory response or resolution.
Due to the continued issues and lack of resolution, I requested cancellation of my subscription along with a full refund. At the time of making this request, I was not informed that I would be ineligible for a refund due to the expiry of a 7-day trial period. Instead, the cancellation process was initiated, and your team arranged for the RO unit to be collected from my premises.
After the RO was picked up, I contacted your customer support team regarding the status of my refund. I was initially informed that the pickup formalities were still pending and that the refund process would be completed thereafter. However, upon follow-up after a few days, I was informed that I was not eligible for a refund as the 7-day trial period had expired.
I strongly contest this position. I had already raised multiple complaints regarding the issues with the product/service and had clearly requested cancellation along with a full refund. The RO unit has now been collected by Livpure; therefore, I request that my refund be processed without any further delay.
I also wish to state that I have maintained call logs and recordings of all conversations with your customer support team, which can be produced as evidence if required.
I request Livpure to:
Process and issue my full refund of ₹5988 +1500 deposit immediately.
Provide me with a written explanation for the delay in processing my refund.
Clarify why I was not informed about the alleged 7-day refund restriction when I requested cancellation and a refund.
Provide the complete terms and conditions applicable to my subscription, including the cancellation and refund policy that was applicable on the date of my purchase.
Confirm the expected date by which the refund will be credited to my original payment method.
Please treat this email as a formal complaint and request for resolution. I request that the full refund be processed within 7 days from the date of this email.
If I do not receive a satisfactory resolution within this period, I will be constrained to escalate the matter through the National Consumer Helpline and, if necessary, file a formal complaint before the appropriate Consumer Commission for deficiency in service and unfair handling of my cancellation and refund request. I will also submit all relevant supporting documents, including complaint records, cancellation/refund requests, communication with your customer support team, payment proof, proof of RO pickup, and the call recordings and logs in my possession.
I hope Livpure will resolve this matter amicably and process my full refund without requiring further escalation.
Process and issue my full refund of ₹ 5988+ 1500 deposit at the earliest.
Provide a written explanation for the delay in processing my refund.
Clarify why I was not informed of the alleged 7-day refund restriction at the time of my cancellation and refund request.
Share the complete terms and conditions applicable to my subscription, including the cancellation and refund policy in effect on the date of purchase.
Confirm the expected timeline for crediting the refund to my original payment method.
Please treat this communication as a formal complaint and request for resolution. I request that the full refund be processed within 7 days from the date of this email.
In the absence of a satisfactory resolution within the stipulated timeframe, I will be constrained to escalate the matter to the National Consumer Helpline and, if necessary, initiate proceedings before the appropriate Consumer Commission for deficiency in service and unfair handling of my cancellation and refund request. I will also submit all relevant supporting documentation, including complaint records, cancellation and refund requests, communication with your support team, payment proof, proof of RO pickup, and call recordings/logs in my possession.
I trust Livpure will address this matter promptly and resolve it amicably by processing my full refund without requiring further escalation.
Requested: ₹5988+1500 deposit
I look forward to receiving your written confirmation regarding the refund.
I look forward to your written confirmation regarding the refund.
Regards,
Tallam Uday Kumar Gupta.
Registered Mobile no : 9066***
Invoice no : 26-27/2550025/8447451
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