Name of Complainant:
Bun Republic, Merchant Id: 7494202
Opposite Party:
Magicpin (Samast Technologies Pvt. Ltd.)
Complaint Details:
I am a merchant partner registered on Magicpin. I have completed sales through their platform amounting to ₹40, 000+ in the last two months. Despite successful order completion, Magicpin has not released any payout.
The company has deducted amounts citing hidden charges and vague reasons, which were never disclosed or agreed upon. These deductions are arbitrary and non-transparent.
Repeated complaints to their support team have not resolved the issue. Their actions have caused financial loss and mental harassment.
Deficiency in Service & Unfair Trade Practice:
Non-payment of earned amount
Hidden and undisclosed deductions
Misrepresentation of terms
Failure to respond effectively
Relief Sought:
Immediate payment of pending amount ₹40, 000+
Refund of wrongfully deducted charges
Interest on delayed payment
Compensation for mental harassment
Direction to stop unfair trade practices
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