Claimed

Mahanagar Gas Complaints & Reviews

www.mahanagargas.com

1

Updated: Apr 18, 2026

Complaints 723

Resolved

99

Unresolved

624

So far, so good. Mahanagar Gas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Gas will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Mahanagar Gas

Having problems with Mahanagar Gas ?

File a complaint and get it resolved by Mahanagar Gas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Utility Services

Mahanagar Gas

Mahanagar Gas reviews & complaints page 19

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Mumbai City, Maharashtra

Sir. L mr pravin gangji malde is mgl costumer. From last two months i received the bill (Late) on the due date only. We are sinior citizens and it is difficult for us to pay the bill on the same day. We have to run to the post office leaving our important work. So please look into the matter and arrange to post the bill as early as possible. Thanking you...

View replies

M

Margaritha

from Mumbai, Maharashtra

May 28, 2019

I need to lock the meter temporarily for three months. Please call me on [protected] or [protected] before you come to do the job as the flat is locked. I will call you again when I will need to unlock the same. I do not want the gas metre unlocked in the house when the place is not being used. Thanking you

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Andheri East, Mumbai City, Maharashtra, 400059

Hello sir/ma'am,
This is with reference to the bill generated date on 11/05/2019 for the subject ca no in the name of satra diwaribein khimjisutra.

The bill amount is generated as rs. 2492 which is incorrect and extremely high than the actual usage. As our previous bill amount used to be rs.1500 approx. You may also refer previous readings & usage details for better understanding of my concern. Please have the same corrected at the earliest.
Request you to look after our complain as soon as possible.
Thank you.

Regards,
Devika satra

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400049

I am a sr. Citizen staying in juhu vile parle west. Our housing society already has mahanagar gas connection. I had recently applied for a new gas connection for my flat, and i filled up the form online and got application number wg/o/51261/2019. However i could not make online payment as i am not computer savvy and even then i tried to pay online half a dozen times. But every time i was asked to give consumer number for making payment. I do not have consumer number, but only the above application number, but the system doesn't accept the payment with application number.in this connection i requested your customer support to help me.in reply they asked me to make payment by cheque.in response i sent by speed post ref no: en17993534in ivr :[protected], my cheque for rs.6635=00 on the saraswat bank - juhu church branch, bearing no. 068924 dated 10.4.2019. However my account is not yet debited for the payment made as above. I then visited juhu post office to find out if my speed post was delivered to you. The post officer checked in my presence by tracking the speed post delivery website and found that the consignment no. En[protected]in was delivered to your receipt section in bandra east on 12th april 2019. Accordingly i emailed to your customer support, but i am still waiting for reply.
Kindly check and please let me know how to proceed further in the matter.
Regards, ashok mehta

May 07, 2019

Updated by Philomena Society I am a Sr. Citizen staying in Juhu Vile Parle West.our housing society already has Mahanagar gas HP connection. As I am using gas cylinders, I had recently applied for a new gas connection for my flat, and I filled up the form online and got application number WG/O/51261/2019. However I could not make online payment as I am not computer savvy and even then i tried to pay online half a dozen times. But every time I was asked to give consumer number for making payment. I do not have consumer number, but only the above application number, but the system doesn't accept the payment with application number. In this connection I requested MGL customer support to help me. In reply they asked me to make payment by cheque. In response I sent by speed post Ref no: EN17993534IN IVR :[protected], my cheque for Rs.6635=00 on The Saraswat Bank - Juhu Church branch, bearing no. 068924 dated 10.4.2019. However my account is not yet debited for the payment made as above.I then visited Juhu Post Office to find out if my Speed Post was delivered to MGL. The post officer checked in my presence by tracking the speed post delivery website and found that the consignment no. EN[protected]IN was delivered to MGL receipt section in Bandra East on 12th April 2019. Accordingly I emailed to their customer support, but I am still waiting for their reply.
Kindly check and please let me know how to proceed further in the matter.
Regards, Ashok Mehta

View replies

A

abhi.yours

from Mumbai, Maharashtra

Jun 26, 2019

Nobody coming at home to take the metre reading and send us the high bill directly.

R

rashmi satam

from Noida, Uttar Pradesh

Jul 8, 2019

Last 2 days there is no gas available in Shivshruti kurla Nehru nagar locality

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 101 Yogi Heritage, 12 Happy Home Society, Jaywant Sawant Marg, Dahisar West, Mumbai City, Maharashtra, 400068

Sir,
My ca no is[protected]
Bp no [protected]

I says that current bill dt 05.04.2019 is sent for rs 5827.

I am confused to see my gas reading nos.in two months is 168 whereas normally in two months reading comes 30 units approx. You can see the same from past gas consumption history from installation of gas pipe line at my residence.

I had given complaint on consumer service on 15.04.2019. Technician had visited today ie 06.05.2019. On checking the meter he informed that the meter is faulty. He informed me that meter will be replace in next 8 days.

Such high bill of rs 5827 is not any fault from our side.

I hereby request you to kindly send me the fresh bill which is about rs 700 to 800 that i receive. And accordingly i can pay the same.

Else i had to think of shifting my gas supply connection with hp connection in my home as it is very cheap & normal charges.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Name : Dilip R. Khatate.
BP No. [protected],
Date of Bill[protected].
I had dropped my cheque No. 029852 dated[protected] for Rs. 1235/- drawn on Income Tax Co. Op. Bank Ltd., Mumbai. The cheque was dropped in Axis Bank, Marine Line Branch, Mumbai on[protected]. Due date for Payment was[protected]. A message was received on[protected] my mobile phone no. [protected] that payment was not received and penalty of Rs. 1435/- to be paid. On[protected] a message was received on my mobile "Thank you for your payment towards MGL gas bill dues for Rs. 1235 is received and credited to your account.
On 26-27 message was received "You have defaulted on the dues payble to MGLPNG against CA[protected]. Make payment of Rs. 1435 urgently to avoid disconnection. What happened to my cheque 029852 which was dropped in Axis Bank on[protected]. I had dropped my cheque well in time and in case it was misplaced/missing in your custody it is not my fault. Why should I be penalised for making payment on time. Kindly inform

Apr 30, 2019

Updated by deelip khatate Name : Dilip R. Khatate.
BP No. [protected],
Date of Bill[protected].
I had dropped my cheque No. 029852 dated[protected] for Rs. 1235/- drawn on Income Tax Co. Op. Bank Ltd., Mumbai. The cheque was dropped in Axis Bank, Marine Line Branch, Mumbai on[protected]. Due date for Payment was[protected]. A message was received on[protected] my mobile phone no. [protected] that payment was not received and penalty of Rs. 1435/- to be paid. On[protected] a message was received on my mobile "Thank you for your payment towards MGL gas bill dues for Rs. 1235 is received and credited to your account.
On 26-27 message was received "You have defaulted on the dues payble to MGLPNG against CA[protected]. Make payment of Rs. 1435 urgently to avoid disconnection. What happened to my cheque 029852 which was dropped in Axis Bank on[protected]. I had dropped my cheque well in time and in case it was misplaced/missing in your custody it is not my fault. Why should I be penalised for making payment on time. Kindly inform

View replies

Axis Bank Customer Care

from Pune, Maharashtra

Apr 30, 2019

Hi, regret the inconvenience caused. We are here to help! Please DM us your contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq . Regards, Team Axis Bank.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400106

Causing inconvenience by digging and creating hazardous situation to the general public at sector 16a nerul. Firstly of all want to check whether the public in our area is interested for gas. If there is no demand then why creating digging? Secondly want to check whether approval was taken from concerned authorities for digging well maintained roads. For whom or whose benefit or interest such measures were taken if the public is not in demand.

Thirdly and most important after one week the sector 16a nerul road is still not repaired having stones and air pollution adding manance to summer heat. Usually such repairing to be done along with re tarring immediately. Who gave authority to keep the roads still not re tarred for more none week.

An explanation along with action of re tarring is expected immediately.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: B1302 SHAILESH TOWER SECTOR 19-A NERUL, Mumbai City, Maharashtra, 400706

We are getting highly inflated bills of mahanagar gas since last few months.
While our bill used to be appx rs300 earlier, now it comes as rs 900 /rs 2100 every alternate month.
Complaining to the company, they send some thirdparty person who threatens that "if there is no meter fault we have to pay rs 650."
Then some doubtful assessmentof meter is done which is very shady and then the representative declares meter is fine, so pay rs 650.
No explanations for, why the bill is inflated for the same household with variations from rs[protected].
Consumer has no say and is just a mute witness to this collusion between the gas company and the third party service maintenance.
I feel the bills are purposefully inflated so that we are forced to get the meter checked and pay the service agency.
Connection details
Bp no: [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gate no. 3, H-WING New Gitanjali Co-operative Housing Society, next to Rd Number 3, Panchsheel Co-operative Housing Society, Raheja Twp, Malad East, Mumbai, Maharashtra 400097, 400097

Dear team,

I was applied for png connection 4 month back but still it is not done.

I have already paid all my registration fees in october 2018.

Various time i called customer care but same response from there end, (Next 24 hrs our person will call you) but almost 15 day over no call from mahanagar gas.

Few days back i have received mail from customer support with their regular standard line.

"thank you for giving us an opportunity to serve you and we acknowledge receipt of your e-mail appended below.

Our team will review your concern with due care and update the status to you suitably."

I am very disappointed in the service provided by mgl. They have delayed the installation and made false commitments which is very unexpected of a reputed company such as mgl.

If an immediate action is not taken from your side then i will be compelled to legalize this matter by taking it to the consumer courts.

Refer the below detail for your reference.

Name :- tanaji shankar shinde
Request no :- wg/0/46398/2018
Bp no :- [protected]
Docket no :- 4261512

Swapnil shinde
[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: E-1/10,B-9 Shivneri Apt , Sector-8 Nerul Navi Mumbai 400706, Mumbai City, Maharashtra, 400706

Dear sir/madam,
I am mr. Chandrakant y pandit, having complaint about the excess amt of bill payment actually from last 3 to 4 month we are not using gas. We have kept your gas connection close instead of that bill amt is coming high and also i have inform u that your connection will remain close from 26/02/2019 to may 2019. So please see in this matter

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421503

Website: Mahanagargas company

Bcompany has promised that gas connection will be provided within six months but after lapse of one year no action has been taken till date. If company not able to provide gas connections then the amount paid to be returned with interest without any further delay. Kindly do the needful email of gas company is [protected]@mahanagargas.com and phone number are [protected] & [protected] no. [protected] gas connection not installed though the amount rs 6635/- paid in the month of dec-2017. Docket no. 4136269/19.12.2017 pending no response till date.. From t r prajapati meryvilla nr samarth school badlapur east mob [protected]

View replies

V

Vilas Salgaonkar

from Mumbai, Maharashtra

Feb 28, 2019

I had applied for a pipe gasline in 2012. But no-one turned up. I called many times throughout the years but yet the pipe gasline set up is not being set. The customer care services are also not doing anything towards it.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400022

My name is natarajan narayanswamy, flat no.23, plot no.276, tata bldg., mumbai 22. My flat is normally not occupied by me or anyone. My reading in black is 17 and it is the same for several years. My ca no. Is[protected]
Bill group : mc010807 bp: [protected]. Meter no. 40016099. I was demanded a bill of rs. 118/- for dec.18. I just made payment of rs.1, 000/- against the said bill by cheque no. 000034 vide pmc bank fort branch for the purposes of credit bill. But unfortunately by bill dated 8/2/2019 there is a demand of rs.208/- stating that the arrears of bill as 111.12. I request you to withdraw the wrong bill dt. 8/2/2019 and issue a credit bill. Thanking you, yours sincerely, natarajan narayanaswamy.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 421503

Sir we 09 resident of meryvilla nr Samarth school Badlapur east have filled the applications in the month of Dec 2017 alongwith the amount of rs 6635/-. The connections not installed so far. Number of emails were sent having docket no. 4136269 and reminder thereon besides talked with customer care executives but reason for not installing connections not reported till date. Kindly look into the matter and instructions if any may please be...

Helpful

Found this helpful?

I don't know how these guys have been given the task to supply gas services to the city people. I have received extremely high and baseless gas consumption bills for no reason. My consumption is less and yet the company has been sending a bill with very high charges. When i reported this to mahanagar gas, they asked me to get the meter checked and told me that there is a compulsory charge of 600 rupees for checking the meter. Inspite of being...

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra, 400071

Applied for domestic gas connection in february 2015. The same has nor been installed as on today's date of 16th jan 2019 almost 4 years post application. I have complained repeatedly under complaint no. 2325600 only to be assured that i will get a call in the next 24-48 hours with a solution to my complaint. No such calls have been received by me from mahanagar gas and there is no solution being offered.

I need my gas connection to be installed with immediate effect but there is no reply or response from mgl

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 421503

This is with reference to the bill generated dated 1/11/2018 for the subject ca no in the name of mahesh shankar potdar.

The bill amount is generated as 1037 which is incorrect and extremely high than the actual usage. You may also refer previous readings & usage details for better understanding of my concern. Please have the same corrected at the earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I am an existing customer of mgl. I received mgl bill for the month of decâ€™18 for rs. 28, 699/- which is very huge & not acceptable at all. My previous bills were for the month of augâ€™18 & octâ€™18 of rs. 222/- & rs. 1321/- respectively. My ca no. Is[protected]. Request to look into this and help in getting the issue solved & please send rectified bill for this month, decâ€™18.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gondia, Maharashtra, 400065

Website: www.mahanagar gas ltd

Shivneri nagri niwara parishad, zone ii, gen. A. K. Vaidya marg, goregaon (East), mumbai - 400 065, flat purchasers are not getting natural gas due to hurdles obstructions by trustees of nagri niwara parishad, shivneri nagri niwara parishad is regd. Soc.in the year[protected] makhija and yagnesh dhuri are working in mahanagar gas ltd. Are wrongfully failed to provide natural gas pipe line to the said society...

Helpful

Found this helpful?

Write a comment

Address: 400101

"we hereby serve this notice inviting you to provide us an opportunity to allow us to take the meter reading. If you fail to comply within 7 days from the date of this notice, your connection shall be liable for disconnection without any further notice."

Please note that your letter. Was lying in your office for 4 days before being posted after 4 days,
Taking away the 4 days out of your 7 days notice.

However please note that my last bill dated[protected], due on[protected], for rs 468/- (Estimated bill).
Was paid on time.
As per your letter we tried to submit details today on your website, and
It was not accepted saying.. Please check your billing cycle.

I seek your reply on the above as to when you are planning disconnection.
R r chawla

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400051

I have already ecs payment of mahanagar gas (Pipe gas) domestic bill payment through my bank (Icici bank, thakur village branch) for many years.
Since we do not stay for a long time and visit for two months in a year our consumption of gas is almost nil in every month excepting one/two months in a year. Normally it works to rs.50 to 75 monthly because of minimum charges. Our ecs limit is rs.300.
Due to adopting assessed meter reading without taking the actual meter reading i found that the billing was done for more than 300 and impose penalty of rs.100 every billing cycle making it abnormally high. Recently i found that the bill was rs.441.91. Since i am not in mumbai currently i sought payment online. I had to pay rs.441.91 as i had no option.
My complaint is if the bill is raised every quarter it can not exceed rs.300 and paymet is made through ecs. Moreover when the flat is locked for 10 moths continuously how the assessed meter reading will be multiplied every quarter? As a disciplined customer i paid the assessed bill but i request that the method of assessed meter reading should be reviewed and arrange to refund the excess amount of bill with the penalies recovred from me.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: Mahanagargas

Ca no[protected] incorrect bill amount generated

Hi,

This is with reference to the bill generated dated 1/11/2018 for the subject ca no in the name of mahesh shankar potdar.

The bill amount is generated as 1037 which is incorrect and extremely high than the actual usage. You may also refer previous readings & usage details for better understanding of my concern. Please have the same corrected at the earliest.

Regards
Girish pande

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recent comments

They do not reply to complaints.Only the docket number will be given and thereafter they send SMS that complaint has been resolved. without giving answer This is the height of arrogance .

MGL is monopoly supplier for each locality like cable TV.You have to tolerate their bad srvice and exploitation. Govt does not control the monopoly suppliers.