Mahanagar Gas Complaints & Reviews

Name : Dilip R. Khatate.
BP No. [protected],
Date of Bill[protected].
I had dropped my cheque No. 029852 dated[protected] for Rs. 1235/- drawn on Income Tax Co. Op. Bank Ltd., Mumbai. The cheque was dropped in Axis Bank, Marine Line Branch, Mumbai on[protected]. Due date for Payment was[protected]. A message was received on[protected] my mobile phone no. [protected] that payment was not received and penalty of Rs. 1435/- to be paid. On[protected] a message was received on my mobile "Thank you for your payment towards MGL gas bill dues for Rs. 1235 is received and credited to your account.
On 26-27 message was received "You have defaulted on the dues payble to MGLPNG against CA[protected]. Make payment of Rs. 1435 urgently to avoid disconnection. What happened to my cheque 029852 which was dropped in Axis Bank on[protected]. I had dropped my cheque well in time and in case it was misplaced/missing in your custody it is not my fault. Why should I be penalised for making payment on time. Kindly inform

Causing inconvenience by digging and creating hazardous situation to the general public at sector 16a nerul. Firstly of all want to check whether the public in our area is interested for gas. If there is no demand then why creating digging? Secondly want to check whether approval was taken from concerned authorities for digging well maintained roads. For whom or whose benefit or interest such measures were taken if the public is not in demand.

Thirdly and most important after one week the sector 16a nerul road is still not repaired having stones and air pollution adding manance to summer heat. Usually such repairing to be done along with re tarring immediately. Who gave authority to keep the roads still not re tarred for more none week.

An explanation along with action of re tarring is expected immediately.

We are getting highly inflated bills of mahanagar gas since last few months.
While our bill used to be appx rs300 earlier, now it comes as rs 900 /rs 2100 every alternate month.
Complaining to the company, they send some thirdparty person who threatens that "if there is no meter fault we have to pay rs 650."
Then some doubtful assessmentof meter is done which is very shady and then the representative declares meter is fine, so pay rs 650.
No explanations for, why the bill is inflated for the same household with variations from rs[protected].
Consumer has no say and is just a mute witness to this collusion between the gas company and the third party service maintenance.
I feel the bills are purposefully inflated so that we are forced to get the meter checked and pay the service agency.
Connection details
Bp no: [protected]

Dear team,

I was applied for png connection 4 month back but still it is not done.

I have already paid all my registration fees in october 2018.

Various time i called customer care but same response from there end, (Next 24 hrs our person will call you) but almost 15 day over no call from mahanagar gas.

Few days back i have received mail from customer support with their regular standard line.

"thank you for giving us an opportunity to serve you and we acknowledge receipt of your e-mail appended below.

Our team will review your concern with due care and update the status to you suitably."

I am very disappointed in the service provided by mgl. They have delayed the installation and made false commitments which is very unexpected of a reputed company such as mgl.

If an immediate action is not taken from your side then i will be compelled to legalize this matter by taking it to the consumer courts.

Refer the below detail for your reference.

Name :- tanaji shankar shinde
Request no :- wg/0/46398/2018
Bp no :- [protected]
Docket no :- 4261512

Swapnil shinde
[protected]

Dear sir/madam,
I am mr. Chandrakant y pandit, having complaint about the excess amt of bill payment actually from last 3 to 4 month we are not using gas. We have kept your gas connection close instead of that bill amt is coming high and also i have inform u that your connection will remain close from 26/02/2019 to may 2019. So please see in this matter

Bcompany has promised that gas connection will be provided within six months but after lapse of one year no action has been taken till date. If company not able to provide gas connections then the amount paid to be returned with interest without any further delay. Kindly do the needful email of gas company is [protected]@mahanagargas.com and phone number are [protected] & [protected] no. [protected] gas connection not installed though the amount rs 6635/- paid in the month of dec-2017. Docket no. 4136269/19.12.2017 pending no response till date.. From t r prajapati meryvilla nr samarth school badlapur east mob [protected]

My name is natarajan narayanswamy, flat no.23, plot no.276, tata bldg., mumbai 22. My flat is normally not occupied by me or anyone. My reading in black is 17 and it is the same for several years. My ca no. Is[protected]
Bill group : mc010807 bp: [protected]. Meter no. 40016099. I was demanded a bill of rs. 118/- for dec.18. I just made payment of rs.1, 000/- against the said bill by cheque no. 000034 vide pmc bank fort branch for the purposes of credit bill. But unfortunately by bill dated 8/2/2019 there is a demand of rs.208/- stating that the arrears of bill as 111.12. I request you to withdraw the wrong bill dt. 8/2/2019 and issue a credit bill. Thanking you, yours sincerely, natarajan narayanaswamy.

Sir we 09 resident of meryvilla nr Samarth school Badlapur east have filled the applications in the month of Dec 2017 alongwith the amount of rs 6635/-. The connections not installed so far. Number of emails were sent having docket no. 4136269 and reminder thereon besides talked with customer care executives but reason for not installing connections not reported till date. Kindly look into the matter and instructions if any may please be...

I don't know how these guys have been given the task to supply gas services to the city people. I have received extremely high and baseless gas consumption bills for no reason. My consumption is less and yet the company has been sending a bill with very high charges. When i reported this to mahanagar gas, they asked me to get the meter checked and told me that there is a compulsory charge of 600 rupees for checking the meter. Inspite of being...

Applied for domestic gas connection in february 2015. The same has nor been installed as on today's date of 16th jan 2019 almost 4 years post application. I have complained repeatedly under complaint no. 2325600 only to be assured that i will get a call in the next 24-48 hours with a solution to my complaint. No such calls have been received by me from mahanagar gas and there is no solution being offered.

I need my gas connection to be installed with immediate effect but there is no reply or response from mgl

This is with reference to the bill generated dated 1/11/2018 for the subject ca no in the name of mahesh shankar potdar.

The bill amount is generated as 1037 which is incorrect and extremely high than the actual usage. You may also refer previous readings & usage details for better understanding of my concern. Please have the same corrected at the earliest.

I am an existing customer of mgl. I received mgl bill for the month of dec’18 for rs. 28, 699/- which is very huge & not acceptable at all. My previous bills were for the month of aug’18 & oct’18 of rs. 222/- & rs. 1321/- respectively. My ca no. Is[protected]. Request to look into this and help in getting the issue solved & please send rectified bill for this month, dec’18.

Shivneri nagri niwara parishad, zone ii, gen. A. K. Vaidya marg, goregaon (East), mumbai - 400 065, flat purchasers are not getting natural gas due to hurdles obstructions by trustees of nagri niwara parishad, shivneri nagri niwara parishad is regd. Soc.in the year[protected] makhija and yagnesh dhuri are working in mahanagar gas ltd. Are wrongfully failed to provide natural gas pipe line to the said society...

"we hereby serve this notice inviting you to provide us an opportunity to allow us to take the meter reading. If you fail to comply within 7 days from the date of this notice, your connection shall be liable for disconnection without any further notice."

Please note that your letter. Was lying in your office for 4 days before being posted after 4 days,
Taking away the 4 days out of your 7 days notice.

However please note that my last bill dated[protected], due on[protected], for rs 468/- (Estimated bill).
Was paid on time.
As per your letter we tried to submit details today on your website, and
It was not accepted saying.. Please check your billing cycle.

I seek your reply on the above as to when you are planning disconnection.
R r chawla

I have already ecs payment of mahanagar gas (Pipe gas) domestic bill payment through my bank (Icici bank, thakur village branch) for many years.
Since we do not stay for a long time and visit for two months in a year our consumption of gas is almost nil in every month excepting one/two months in a year. Normally it works to rs.50 to 75 monthly because of minimum charges. Our ecs limit is rs.300.
Due to adopting assessed meter reading without taking the actual meter reading i found that the billing was done for more than 300 and impose penalty of rs.100 every billing cycle making it abnormally high. Recently i found that the bill was rs.441.91. Since i am not in mumbai currently i sought payment online. I had to pay rs.441.91 as i had no option.
My complaint is if the bill is raised every quarter it can not exceed rs.300 and paymet is made through ecs. Moreover when the flat is locked for 10 moths continuously how the assessed meter reading will be multiplied every quarter? As a disciplined customer i paid the assessed bill but i request that the method of assessed meter reading should be reviewed and arrange to refund the excess amount of bill with the penalies recovred from me.

Ca no[protected] incorrect bill amount generated

Hi,

This is with reference to the bill generated dated 1/11/2018 for the subject ca no in the name of mahesh shankar potdar.

The bill amount is generated as 1037 which is incorrect and extremely high than the actual usage. You may also refer previous readings & usage details for better understanding of my concern. Please have the same corrected at the earliest.

Regards
Girish pande

My name — k. V. Alexander
Bp — [protected]
Ecs was through dena bank ghatkopar (E). On migration to nach the payment from the bank was not received by you. On intimation. I paid the the amount of 303 rupees,. By neft through canara bank, amar mahal, chembur, 400089 on 10/12/18. Having not received any bill from you. Today on 18/12/18 i received the bill demanding 410.32 rs as arrears of payment even though i had paid rs 303 already. The ref no is p[protected].in spite of such relevant information i was told by your office to give some photographs as proof. I feel such demand is a bit of harassment. You should not expect your customers to be highly proficient technical people. Some leniency should be shown to us as relevant information has already been submitted and has become available to you.

Application no. SG/516919/1819
Prospect no. MKTRE006
Application form was submitted on 08/09/2018 along with all documents and cheque for connection.
Till date there has been no response from the MGL. Tried calling customer service too but no one picks up the call. We can only hear the music in between the voice saying 'please wait while we transfer your call'. It is not always possible to go and enquire at the office.
Why is there no response after taking the money. At least they can pick up the call and tell us why it's taking so long.
Request you to please look into this matter and supply connection asap.

Couldn't find what category to put the complaint under so have put utility services

This is to inform you that my ca no[protected] and meter no [protected] for which i have been receiving excess billing since last three months. It came in my notice when we were out for last three months for 10/15 days but the billing cycle has remained the same.

So i hereby request you to depute someone to check the meter immediately. I hope you will consider my appeal and do the needful at the earlist.

Regards.
Nilima m salvi

I have applied for new connection in july-18. I have been issued tax invoice [protected] on 9.8.2018. More than 100 days have passed but no reply. I submitted original flat maintenance at the time application & lady satisfied herself. Then i submit these details regarding residential address at grant road to staff of mr. Madan sir. He is very cooperative. This week again my wife received call from one more person on address matter. It seems the company does not policy to install new connection say in 30 days from realisation of deposit & other dues. It is high time that md of the come reviews this policy if in existence or if it is not there it introduces it. It must introduce accountability policy. The co. Has lost revenue for more than 75 days by not installing new connection. I am shareholder of the company & it means a lot to me. Thanks