Mahanagar Telephone Nigam Ltd., Mumbai — Poor services for my landline telephone

Address:	400006
Website:	MTNL Mumbai

Three complaints have been lodged by me with Mahanagar Telephone Nigam Ltd., Mumbai this week for my landline phone which becomes dead very often. Two lineman who opened the junction box outside my flat told me that the wires inside the junction box are damaged due to moisture. The junction box remains open day and night and cannot be closed due to poor maintenance by the staff of Mahanagar Telephone Nigam Ltd., Mumbai. As can be seen in the photograph, telephone wires are even hanging out of the box. It is possible that my telephone line is tampered by someone in the building. My landline telephone has become useless due to poor services, and non replacement of the damaged junction box by Mahanagar Telephone Nigam Ltd. Malabar Hill Telephone Exchange. This photograph has been clicked by me today with my smartphone after the two linemen connected the wires inside the junction box and left it open again.