Mahindra Car Service — Deficiency in Service by Mahindra & Mahindra Ltd. Unreasonable Delay, Non-Communication, and Failure to Provide Customer Support

Address: Mahindra Karnataka Agencies - SUV & Commercial Vehicle Showroom,ABCO STEEL COMPOUND, N.H.66, KAPPETTU, Ambalpadi, Kiriyur, Karnataka 576101

Website: dealers-auto.mahindra.com/mahindra-karnataka-agencies-suv-commercial-vehicle-showroom-karnataka-agencies-car-dealer-ambalpadi-udupi-471248/Home?utm_source=locator&utm_medium=googleplaces

I wish to lodge a formal consumer grievance against Mahindra & Mahindra Ltd. and its authorized dealer, Karnataka Agencies, Udupi, regarding serious deficiency in service.

My Mahindra KUV100 (Registration No. TN85E6061) was handed over to the authorized service centre for replacement of the remote key. Based on the advice of the service personnel, I paid ₹2, 502 in advance for the replacement key. At no stage was I informed that programming the new key could potentially damage or lock the immobilizer system or lead to additional repair costs.

During the programming process, I was subsequently informed that the immobilizer had failed and that I would now have to pay approximately ₹22, 000 for its replacement. I strongly dispute this demand because I was never advised of this risk before making payment or authorizing the work.

My vehicle has remained at the authorized workshop for more than three weeks. Despite repeated follow-ups through emails and telephone calls, Mahindra has failed to provide:

A written explanation for the immobilizer failure.
A confirmed repair timeline.
Regular progress updates.
A standby or courtesy vehicle despite repeated requests.
A satisfactory response to my repeated representations.

Mahindra registered Complaint Nos. CF[protected] and CF[protected] and assured me that a Customer Care Manager would contact me. However, no one contacted me despite these assurances, and my subsequent follow-up emails also remained unanswered.

As a result of Mahindra's inaction, I have been forced to rely on auto-rickshaws every day for commuting to work and transporting my daughters to school during the heavy monsoon season in Manipal, causing financial loss, considerable inconvenience, and mental distress.

I respectfully request the intervention of the National Consumer Helpline to facilitate an amicable resolution and direct Mahindra to:

Provide a detailed written explanation for the immobilizer failure.
Complete the repairs and deliver my vehicle without any unreasonable delay.
Reconsider the demand for approximately ₹22, 000 if the immobilizer issue arose during Mahindra's own programming process.
Reimburse or appropriately compensate me for the prolonged inconvenience, additional transportation expenses, and mental distress.
Improve communication and customer support during the grievance resolution process.

I have exhausted all reasonable efforts to resolve this matter directly with Mahindra but have not received an effective resolution. I therefore seek intervention through the National Consumer Helpline.