Manthan Cable Network — Complaint against Manthan Service Provider (Shubham Cable Network)

Address:

Kolkata, West Bengal, 700036

Dear Sir,

I would like to inform you that myself Sanatan Das (151/A, B.K.MAITRA ROAD, BARANAGAR, KOLKATA-700036) want to take a new cable connection from Shubham Cable Network ([protected]) nearest Baranagar Bazar and opposite of Baranagar Pentrol Pump before 22days. As discussed with them they charged full new set with New black box including one month subscription of Rs. 240 at Rs. 1300 (full new complete set with one month subscription). But at the time of installation they provided very old cisco white box with old local remote and they convince me that this is the new box and I have to take it and they also forced it to take. At that time I refused the same and they laid down the cable only in my house and informed that when the new box will come they will provide. It may be 30days also.

After communicating several times with them during 22days they didn't give any update and we were waiting the same during 22days also their attitude is very poor and every time ignoring this matter when we are trying to connect them. After informing them that if the box is not provide within same day need to remove the cable wire immediately and in the evening on 7th June 16 they connected with new black MANTHAN BOX and now they are charging Rs. 2000 unnecessarily and if we not pay that amount they will remove the connection.

I want to know that is this a regular process to take the extra huge amount from the customer not the optimum or actual amount.

Why we suffer this type of delay service with extra pay?

Plz. help to resolve this issue ASAP.


Best Regards,
Sanatan Das
[protected]