Maple Fly International — maple fly services for job abroad

Maple fly team have taken 85000+18% gst in july 2019 and committed to give me min 5 job interviews with employers in australia which will be suitable for my experience and salary expectations. Since then i have completed all required documentation before given timeline and followed up with agency all time. Initially they said, they need 60 days to get documents verified by embassy and then they will arrange interview (Min 5 nos) i have to crack those with my skills.in last 11 months they are ot able to find suitable opening for my skill level and they ask me if i can go for less salary.

In this management is not responding to mail and phone calls.

In delhi team - shivani, madhu & so called authority person yogesh there.

They all do not show any evidence that they are working (Because they don't work) and they never commit timeline for interview or there deliverables.
I asked them to refund my 100% money as they did not provide any service to me in last 11 months except lying.
I have 100 of mails asking about escalation matrix and reporting levels which i have not received till now. Ms shivani and yogesh is last authority (As per communication)