Maruthi Engineering Consultants — body rusting - maruti k10 - 2013 model

Dear sir, 27/11/2017
I am mr. Gigi k gopal, a preventive officer (Grade) in kerala excise department. I am the husband of smt. Sreevidya g, gigi nivas arpookkara (W) p o, kottayam district, kerala, 686008. Who is the registered owner of maruthi k10 with reg. No. Kl-05-ah-2992.
We bought the vehicle on[protected] i. E. Only 4 years ago through avg motors pvt. Ltd kottayam (Copy of service register is attached) and completed all the routine services offered by the company without any default. The vehicle now covered only 12500 k m’s and i am very sorry to say that i am a dissatisfied customer and sometime i feel that i am cheated by your company. It is just because only after this short term almost all body parts of the vehicle began to show the problem of rusting.
I was owner of a pre-used maruthi 800. (Model 2007) which i got it in 2013 and i exchanged it when i decided to buy a new one. But it did not show the problem of rusting even though it was kept under a temporary shed for about four years.
It was my dream to own a new vehicle and i arranged a loan to fullfil it and built a safe shed to keep vehicle at first and then i bought the vehicle. I strongly believed that maruthi will not show the problem of rusting of body parts. Hence i, selected the company.
But now i feel that i am get cheated not only by you but also your agencey at kottayam from where i collected the vehicle.
When i noticed this problem for the first time, i reached the agency and they asked me to pay rs. 10000/- to clear the complaint but when i said that it is just to collect such a huge a amount for it which is a quite unnatural thing. After half a days arguments and inspections of the vehicle by various staff they asked me to pay rs. 5000/- (50% less) and said that they will cure the defect very well. I believed in this and put the vehicle at the garage. After one week i collected the vehicle after paying the said amount.
But last day when i examined the vehicle by cleaning it. It is noticed that several parts (Inside the bonnet, at the joints of both running boards, at the side of all doors) are getting rusted (Only after three months of denting and painting by the agency).
Now i understand that i am cheated thoroughly by you and your agent. I strongly believeing that this vehicle was kept in a very untidy open yard, exposed to the whether conditions some times in a seashore or place near to the see where salt wind occurs. Otherwise how a new vehicle which has covered on 12500 km’s and four years and kept in a safe shed, used very carefully especially a ‘maruthi vehicle’ shows such a serious problem?. The agency cheated me not only by issuing such a vehicle and then by collecting rs. 5000/- for the sake of curing the defect. I had also taken the extended warranty policy offered by you when i bought the vehicle and the said instance was during the validity period of the policy.
Now i am in great worries and disappointment. It was my dream to own a new vehicle and i try to keep it very well. The period of loan i arranged for buying the vehicle does not complete yet. I am very sad to say that i will not trust in your agency in anymore. I hence i right it directly to you. Kindly take necessary steps to dent and re-paint the vehicle as a whole or to replace the body as a whole. I send photographs of various body parts with problem, cash bill of denting an painting done by the agency three months ago and other documents.
Hoping for best decision from your part.

Yours faithfully
Sd/
Gigi k gopal
Phone [protected]