The ticket was not booked successfully, but the amount was deducted from my account. As a result, I had to purchase a physical ticket for my journey. I have attached a screenshot of the physical ticket for your reference.
I am also sharing the UPI payment reference ID for the failed transaction:
UPI Reference ID: Idpay_THBvTrvdalswJc
Bus Route: 115 (Lakshmi Park – Mulund)
I had already raised a complaint through the Mazhi TMT application; however, the issue has not yet been resolved, and the deducted amount has not been credited back to my account. Was this information helpful? | 
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