Meesho Online Shopping Site — Final Escalation Return Already Collected but 259 Refund Still Pending | Order ID:[protected]

Hello Team,


I am writing to formally escalate my complaint regarding Order ID:[protected], for a Kids Kitchen Set worth ₹259, which was delivered on 8th August.

When I received the product, I found that approximately 50% of the items shown in the product images on the Meesho website were missing. I therefore immediately raised a return request.

The return pickup was completed on 9th August at around 4:00 PM. The pickup person collected all the items along with the original packaging and also requested the OTP, which I provided. I have CCTV footage available as proof of the pickup.

However, I did not receive any pickup confirmation that day. The following day, when I contacted Meesho support, I was informed that the pickup person/vendor had not confirmed the pickup. After 24 hours, I raised a complaint and was told that the matter would be investigated.

Despite several follow-ups, instead of resolving the issue, another pickup was scheduled. When I explained that the product had already been handed over on 9th August, I was asked to when the pickup person again comes request him for cancellation of the return pickup. I refused to do so because I am concerned that cancelling the return request could affect my refund even though the product has already been collected.

The situation continued as follows:

14th August: Another pickup person was sent. I explained that the product had already been returned on 9th August and that I no longer had the item. The person again attempted to obtain an OTP to cancel the return request, which I refused to share.
15th August: Another pickup attempt was made by the same courier partner. Since I had already returned the product, the pickup could not be completed. However, the attempt was incorrectly marked as “User Not Available.” I have the related SMS and screenshot as evidence.

I have supporting evidence, including CCTV footage of the original pickup, screenshots, SMS notifications and details of my communication with Meesho support.

I have already handed over the complete product with the original packaging. Therefore, I request Meesho to investigate this matter with the concerned pickup/courier partner and process my ₹259 refund immediately. I should not be repeatedly asked to cancel the return request for a product that has already been collected.

@Vidit, I am extremely disappointed with the support experience & Meesho product as well as support quality. Despite spending several hours on calls and repeatedly explaining the same issue, your support team was unable to arrange a call with a senior representative or provide a proper resolution. This has caused unnecessary inconvenience and frustration over a ₹259 refund.

I request Meesho to treat this as a final escalation and provide a clear resolution and refund confirmation.

If I do not receive a satisfactory resolution, I will proceed with escalation through the appropriate Social media and legal channels, and will provide the available CCTV footage and other evidence to the relevant authorities. I may also share my experience and supporting evidence publicly so that other customers are aware of the issue.

I expect this matter to be resolved without any further request to cancel the return.