| Address: #3549 1st cross near svn school gayatrinagar,Bangalore-560021 |
| Website: supplier.meesho.com/panel/v3/new/payouts/bnydx/support/ticket/8751620308293 |
I am a registered supplier on the Meesho platform and recently faced an unjust denial of a compensation claim for a returned product, even though all necessary evidence was furnished correctly and the return was due to a wrong product received by the customer.
Despite uploading all required proofs (images, packaging details, etc.), I received a standard rejection message from Meesho stating:
"Dear Supplier,
Greetings from Meesho.
We have noticed that your claim rate against returns is higher than the platform level. As a result, we regret to inform you that we are unable to process your compensation claim, and we will be closing this ticket on our end.
Regards,
Team Meesho"
This explanation is unacceptable, for the following reasons:
Each claim should be evaluated individually based on merit, not on aggregate claim rates.
The return was genuine and due to no fault of mine as a supplier.
I followed Meesho’s policy guidelines and provided all required documentation within the stipulated time.
The arbitrary rejection causes financial loss to me and sets a poor precedent for genuine sellers trying to maintain high service quality.
This reflects a lack of transparency and accountability in how Meesho handles seller grievances.
Relief/Resolution Sought:
Immediate review and approval of the wrongly rejected return compensation claim.
Transparency in the claim evaluation process.
Assurance that future claims will be assessed fairly and based on individual case merits, not blanket platform-level metrics.
Compensation for financial loss if claim is not reversed.
I request the concerned grievance authority to intervene and ensure fair treatment of sellers on e-commerce platforms like Meesho.
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