Mg Motors — Non installation of charger even after 2 months from the purchase of car

Address: Taleigao, Goa

Dear Ms. Gomes,

Good day.

I am writing to formally raise my concern regarding the continued delay and lack of clarity in the charger installation process. Despite my earlier detailed communication, the matter remains unresolved and appears to have been misunderstood.

For clarity, I would like to reiterate the agreed scope based on the initial survey and subsequent communication:

Total cable requirement: 27 meters
Your scope: 10 meters of cable + installation of one MCB near the charger
My scope: Cost and installation of the remaining 27 meters
However, when I sought clarification on the installation process, I was advised to first complete my portion of the work, share photographs, and only then would your team proceed. This response lacked sufficient clarity.

Current Status:
Due to the delay and insufficient guidance from your team, I proceeded to install the full 27 meters of cable (from my meter to the charger location identified by your team) at my own cost.

In view of this, I request that you either:

Reimburse the cost corresponding to the 10 meters of cable under your scope, or
Provide the 10 meters of cable along with the MCB, as originally agreed
It is concerning that I am now being informed that your team cannot supply the cable and MCB, which contradicts earlier communication.

Additional Concern:
Your team had earlier advised:

Upgrading the meter MCB from 32 Amps to 40 Amps
Installing an additional MCB near the meter
Installing one MCB near the charger (under your scope)
However, I am now being instructed to install an additional (fourth) MCB at the junction point where your cable would connect. This appears excessive for a two-point connection.

I request you to kindly share the load analysis and technical calculations that justify the requirement of four MCBs for this installation.

Conclusion:
If compensation or provision of the agreed materials is not possible, I will be compelled to remove 10 meters of the installed cable and request your team to proceed strictly as per your defined scope.

Please note that it has been approximately 50 days since the vehicle purchase, and the charger installation is still pending. The lack of proactive communication has been disappointing and has required repeated follow-ups from my end.

I request you to treat this matter with urgency and provide a clear and prompt resolution.