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I am filing this complaint against Mivi and Blue Dart regarding a defective pair of Mivi AI Buds and the extremely poor handling of my warranty/replacement request.
I purchased Mivi AI Buds, which have stopped working properly. Since the product is defective, I promptly raised a service/warranty ticket with Mivi requesting resolution under the applicable warranty terms.
Mivi subsequently assigned Blue Dart for the pickup of the defective product. However, despite the pickup being assigned, Blue Dart has been repeatedly updating false and misleading information regarding the pickup status for several days. The shipment/pickup status is being updated without the actual pickup taking place. This has resulted in unnecessary delays and has caused considerable inconvenience and frustration.
The repeated false updates by Blue Dart are particularly concerning because they create an impression that an attempt has been made or that the pickup process is progressing, whereas the defective product is still with me and has not been collected.
Despite my cooperation and availability for the pickup, the issue remains unresolved. I should not be made to suffer because of poor coordination between Mivi and its logistics partner. Mivi, as the seller/service provider, should ensure that its designated logistics partner actually performs the assigned pickup and that customers are not subjected to misleading tracking updates. Was this information helpful? | 
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