Mivi Complaints & Reviews

I logged a compaint for earphone on 10th Jun'22 for my faulty earphone under warranty. Till date(2 Jul), the issue stands unresolved.
I am chasing them on email as CUSTOMER care is ###. No one has come to pick the earphone inspite of multiple reminders. They have generated a AWB number to send through courier but pick up has not yet done.

I purchased this company headphone in May 2022 . After one month this product stop working . I compaind about this issue but company didn't help i lost my hard own earned money . As a student i feel sad for me . And as customer i feel cheated .

Its nearly 5 months ago i purchased mivi collar claasic earphone and 3 moths ago it stop woking and i complaned for the same, yet not even product was picked up, what we expect from them about reapairing or relacement..much better service provided by rs 100 hedphones..and if we compare from boat, same problem i fsced once but when i mailed for tge same, within 7 days they sent a new product to me without replacement, thats called service

I bought mivi earphones which are in warranty but stop working. I am mailing them many times but they are not responding to me

I purchase a mivi neckband from Flipkart after in warranty period I have an issue with the product I complain to mivi and he picks up my product and emails me that he is resolving the issue of the product and will send you after 24 hours. but it passes 1 month he is not answering my phone and email.
flipkart orderid -OD[protected]
mivi ticket id -1524858

The left side of the case is defected which is why its left ear bud is not getting charged

How wrost and totally unsupported service from mivi
I complain about my neckband at 04/05/2023 with request number 1483057 . Till time mivi no answer and totally wrost service. I'm also complain at consumer complaint at 10/06/2022 with docket number 3563952.

I purchased mivi duopods A25 on 6th may, but using i get to know its left side is noisy and not comfortable .
i tried to mail the mivi support but no one respond to it,
its been a month my issue is not resolved and even though the mivi customer care no is not of any use.
ticket id- 1525566

my mail id - [protected]@gmail.com
mob. no - [protected]
i wanted to get my issue to be resolved and my product is under warranty.

after this complaint the mivi replied to my mails and said that your product is being under testing and before a month they sent a mail to me that my product issue is resolved and will courier to you within 48 hours but today is 7th day and stilll now not replied to my mails.
please help me

I bought mivi earpods just a week ago and now they have stopped working. They do not work for around 10 hours and the company claims for a battery life of 50 hours. The service center are not picking up my calls and and they even do not reply to my e-mails. It has been 4 days since I registered my complaints but to no avail.

Guys never buy mivi products instead buy any other thing I promise it will be worth it but mivi products are of no worth.

After complain on consumer complain platform i received reply from MIVI product will be dispatche in 48 hours and share tracking details.

But i didn't receive any tracking details & earbuds

Mail subject line as per below:
"Warranty replacement"

Ticket no: [protected]"

I have claimed 1 year warranty but mivi has picked the old product but they have replaced me that we will ship new Product with in 48hrs on May 30 and I have confirmed but they have not delivered till date worst company

I gave mivi duopods f30 to mivi service centre by the delivery boy which is provided by mivi on 7/6/2022 by till now I didn’t get parcel return and I mail them but I didn’t get any reply from mivi and I also tried to call them but call can’t connect with them.

I had paid online and ordered mivi product. Amount was debited from my bank account but order was not confirmed by mivi. Even tried their call support system which they never picked up and no reply on mail even after regular follow up.

I had filed a complaint with ticket ID 1428571 for my bad working neckband on 5th April, 2022 and after 1 month, sending so many mails, they picked up the product in month of May and from then they are repairing or doing what, i dont know, i have not received my neckband back to me. On 1st June, i got a mail that "your product is repaired and it will be shipped in 48 hrs and we will provide tracking detail " But still it is not shipped and now, I am not getting any response of my mails from mivi suport team.

One day I was listening a song and my duopodes a25 stop working

I have applied for a warranty claim against mivi for the product named mivi collar classic gray (a Bluetooth neck band) on Sat, 7 May, at 21:35 . they told me from email that they have received my mail and arranging a pick up with help of smart express company they told me that the pick up will be done in 72 hours, 4days later i again mailed them for complaining that no one has came to pick up the product, again promise of 72 hrs. and no one came i called smart express and they only give some time extensions nothing else.
finally i applied third time the order generated third time for pick up, and guess what ! no one has came to pick up, im providing you the pickup order numbers
XSE[protected]first time 13th may 2022)
the second mail they told that the man will pick up in 48 hours
XSE[protected]third time 5th Jun 2022)

Hi,

MIVI Duopods F60 buy from Flipkart
Also claimed for warranty as per guidelines
Within month found that right side earbuds not charging & pairing each other.

Complain on MIVI website
I return product to them but didn't receive replacement.

Please find below details,
ticket ID 1511238
Mail subject line ::: Warranty replacement

25 May that reply on mail package sent on testing department they will check and update

Mail many times please provide replacement but Duopods F60 not received yet

I have bought Mivi Duopods on 20th May 2022
and returned them at my own expense to Hyderabad because the sound quality was good though but it wasn't getting properly fitted on my ears so returned them.
I mailed them too about this.
they responded too that they have received my return product and will initiate a refund as soon as possible but here I'm it's more than 17 days and I'm waiting for my refund to be received.
It cost me Rs 999
and plus shipping expenses for returning 123
and now they are not responding to any calls or Emails.
This is very frustrating my Airpods are also gone and money too.
See Rs 999 is a very big amount for people like who had saved this much to buy things like this.
I just want my refund please.

Hi sir i bought mivi earphones from amazon on 31/10/2021 i had 1 year warranty then on 21 april 2022 it got bad in which charging problem and audio is not coming from right side which i clam for warranty And I sent it to the service center through courier on 14th May 2022, in which I was given 15 to 20 days to send it after repairing or replacement, but till now I have not received my earphone and neither I did not get any mail or message from the same service center.

Dear team mivi I have raised my complaint approx 28 days ago, & your delivery person picked up my product from my home on 13-may-2022.

Your backend team told me we will take 7 to 14 working days for testing & repair the product, but It's been 28 working days till now I have not gotten any mail or information about my product status, in the last mail on (02-June-2022) you said my product shipped from your warehouse in 48 hours but, It's been 120 hours approx (5days), till now I haven't my product status.

So, I would like to tell you that, Please don't make your customers fool your it will give you a bad effect & on your company also.

I personally feel very bad for me, your customer care service is very lazy & irresponsible I will not suggest anyone buy mivi's product cause you make us on fool in the name of warranty.

If you're valuing your customers you will take strict action & solve my problem.

Thanks & regards
Amiruddin