I want to file a complaint against Mivi for the extremely poor after-sales service and the mental harassment I have faced regarding my Mivi Fort Sonic 800W Soundbar.
My issue started in May 2026, when the remote control stopped working. Without properly inspecting the product or verifying the issue, the Mivi support team simply asked me to pay ₹600 for a replacement remote. I was not satisfied with this response, so I continued communicating through email and raised a complaint.
After multiple emails, Mivi finally arranged a pickup of my soundbar for inspection and repair. However, after receiving the product back, I was shocked to see that:
The original remote issue was still not fixed.
The body of the soundbar was damaged and scratched, whereas I had sent it in good physical condition.
The satellite speakers were not working properly, even though they had no issues before the pickup.
The product appeared to have been returned without proper testing or repair.
In other words, I sent a product with only one issue (remote not working), but after Mivi's so-called service, I received a product with multiple new problems.
Since May 2026 till today (25 July 2026), I have been continuously following up with Mivi through emails. Their customer support is extremely slow and unprofessional:
Phone support is almost impossible to reach.
Email replies often take 2 or more days.
Every time I have to send the same information, photos, and explanations again.
There has been no proper resolution despite several follow-ups.
Due to this negligence, I have suffered unnecessary mental stress, wasted a significant amount of time, and completely lost trust in the company.
My Demands:
Immediate replacement of my Mivi Fort Sonic 800W Soundbar with a brand-new unit or a full refund.
Compensation for the mental harassment, inconvenience, and repeated follow-ups caused by Mivi's negligence.
An investigation into Mivi's service center and customer support process to prevent other customers from facing similar problems.
I also request the concerned authorities to take appropriate action against Mivi if they are found guilty of providing deficient after-sales service. Customers should not have to suffer months of harassment for a simple product issue.
I hope my complaint is taken seriously and appropriate action is initiated at the earliest.
Was this information helpful?
Post your Comment