[Resolved]  Coolbuy.in — faulty product

Address:BRANCH OFFICE :- SHOP NO 3 DHEERAJ KAVERI BLDG CHINCHOLI BUNDER ROAD MALD WEST MUM-400064, Mumbai City, Maharashtra
Website:www.coolbuy.in

my self prasham shah, purchased "SKING mobile handset" through "www.coolbuy.in".

sir, i got mobile with fault. i.e. problem in network coverage. so i send back it on same day to dealer for replacement. and i ve to bear 200/- courier charge. but "lyra collection" not replace it and once again send me same piece which have same problem. i called them lots of time but they are not giving me proper answer.
i also make complain to website customer care. but they also not giving reply of my complains.

so i am now confused that what to do. please help me out. i mention purchased detail below.

ordered no : 60008492 c/o www.coolbuy.in

invoice no : 3055 / date : 09/07/2013 / lyra collection
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Aug 14, 2020
Complaint marked as Resolved 
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my self prasham shah, purchased "SKING mobile handset" through "www.coolbuy.in".

sir, i got mobile with fault. i.e. problem in network coverage. so i send back it on same day to dealer for replacement. and i ve to bear 200/- courier charge. but "lyra collection" once again send me same piece which have same problem. i called them lots of time but they are not giving me proper answer.
i also make complain to website customer care. but they also not giving reply of my complains.

so i am now confused that what to do. please help me out. i mention purchased detail below.

ordered no : 60008492 c/o www.coolbuy.in

invoice no : 3055 / date : 09/07/2013 / lyra collection
For order no.[protected]
The status is still open since 2weeks. .
Please dispatch it or cancel the order and return the money.
No response for the mails or calls done many times

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    CoolBuy.in / Clearvision Software Technologies Phone
    +91 70 9364 7995
    CoolBuy.in / Clearvision Software Technologies Address
    401, Rajeshwari Towers, Panjagutta, Hyderabad, Andhra Pradesh, India - 500082
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