Mpokket Financial Services Private Limited — Loan repayment

I have taken the loan from the mpokket services private limited of amount 10500 and now with interest and with legal notice they are asking for amount 23000 to pay i can only able to pay 12000 . I am trying to pay from last year but they didn't respond me many of the time i am trying to connect them with customer care but they didn't respond me. I am requesting to please help me out from this.
NAME-Mayank gangwar
add- village katharra, baheri, bareilly uttar pradesh 243203
pincode - 243203
phone no- [protected]
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