Mrskinecosmetic — Not received my product

Address:Shop No 7/B, Barakhamba Rd, New Delhi, Delhi 110001, India(Wholesale Cosmetic Products)
Website:mrskinecosmetic.com/product/my-princess-2-makeup-combo-pack

Hello
My order number is
[Order #JE033874]
It's already been 4 days since I ordered. I didn't got any tracking number Or information regarding my product. Several times I messaged on whatsApp but no one is replying to me. I just wanted to know when will I get my product. And it's clearly mentioned on your website that it takes 1-2 days to get tracking number. It's already been 4 days.
I have first time ordered from your website and I am getting worried now.
I want my answers or else I want to cancel my order and I want to get my refund back.
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    Shop No 7/B, Barakhamba Rd, New Delhi, Delhi 110001, India(Wholesale Cosmetic Products)
    India
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