My Store — I ordered a boat headphone and payment is successful but haven't received any order

Website:

www.musicrrw.org/collections/rockerz-in-ear/products/rockerz-255

I ordered a boat rokerz headphone and payment has been done but haven't received my order.
I wanna know what is the status of my order. If it's a scam I wanna file a complain about that site.