Namma Yatri — Namma Yatri protects abusing drivers at cost of customer safety

Address: Bengaluru

I booked a cab through near Attibele toll plaza at around 4 AM while travelling from Kochi to Bengaluru with my family, including women and two small children. The ride lasted hardly 20 minutes, and the app fare was ?410.

After reaching my apartment, the driver suddenly demanded ?500, claiming extra charges for the children and for entering the apartment campus, even though the drop point was barely 50 meters inside the gate. I offered ?450 as a goodwill gesture, but he became aggressive, threatened me, and started abusing me with vulgar Hindi slangs in front of my family and apartment security guards.

Despite paying ?450, the driver continued shouting and abusing us. I later raised a complaint with and shared all trip and payment details. Initially, they assured me the driver would be permanently blocked, but later they closed the complaint without providing any proof of action taken.

This experience made me feel that customer safety and accountability are not being taken seriously enough on Namma Yatri.I have attached few artifacts too in the attachment.