Naswiz Holidays — Services (hotel) providing are not up to the standard

Address:

110048

We booked for a primary plan, for which we are charged rs. 7836 amount which entitled us for a stay in a 3 star hotel with a delux category room. On august 2nd 2016 we chek in the hotel city lite dalhousie (Hotel provide by naswiz holidays in our conformation letter). It was a 4 night stay but we chek out on 4th august 2016 because we felt cheated & all are expectations went down.
The hotel was not even 1 star with just 13 rooms like a high class lodge. The room was not at all comfortable. All the amemities & facilities were missing.
Kindly go through the following disappointments :-
1. Firstly the roads connected to the hotel were not made properly & were in really bad condition.
2. The room were in the basement, with water tanks adjasant to the room making it filthy.
3. The bathrooms were stained & very small.
4. The hotel room was available for just rs1200 on oyo website.
5. Mosqitoes in the room.

At last i would also like to mention that staff of the hotel (City lite) was very good & tried to make our stay comfortable with there limited resources by changing our room but we still felt cheated & uncomfortable with naswiz ‘ s blunder mistake.

Kindly look into the matter & provide me justified revert as why i lost so much money in your company & for the whole trip.

Thanking you
Yours faithfully
Remi kanwal