I recently purchased Naukri.com's Premium services, but unfortunately, I had a very disappointing experience. I requested that no changes be made to my profile without my approval, but the team went ahead and modified it without consulting me. As a result, the number of profile views dropped drastically, which contradicts the claims made at the time of sales regarding higher profile visibility.
Moreover, despite the team selecting all the industries for me, my profile views continued to drop, which was not what I was promised. When I tried to contact the customer support team for help, I found it difficult to get through to them, which added to my frustration.
Overall, I was not satisfied with the quality and professionalism of the services provided by Naukri.com's Premium service. If my concerns are not addressed satisfactorily, I may have to consider invoking the grievance redressal procedure or requesting a refund for the services purchased.
Naukri.com customer support has been notified about the posted complaint.
Request you to kindly share the registered email id with us mentioning your concern on [protected]@naukri.com for quick resolution.
With reference to your review posted on https://www.consumercomplaints.in we hope that we had been able to help you with resolution to your query.
We request you to mark the same as resolved.
Regards,
Shikha Pathak
Team - Naukri Fastforward
Toll Free Number[protected] &[protected].30 AM to 6.00 PM IST)
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Email : [protected]@naukri.com
In case you are a free user, please write to [protected]@naukri.com