I recently purchased Naukri.com's Premium services, but unfortunately, I had a very disappointing experience. I requested that no changes be made to my profile without my approval, but the team went ahead and modified it without consulting me. As a result, the number of profile views dropped drastically, which contradicts the claims made at the time of sales regarding higher profile visibility.
Moreover, despite the team selecting all the industries for me, my profile views continued to drop, which was not what I was promised. When I tried to contact the customer support team for help, I found it difficult to get through to them, which added to my frustration.
Overall, I was not satisfied with the quality and professionalism of the services provided by Naukri.com's Premium service. If my concerns are not addressed satisfactorily, I may have to consider invoking the grievance redressal procedure or requesting a refund for the services purchased.
Naukri.com customer support has been notified about the posted complaint.
We thank you for writing to us. In order to help you with your concern. Kindly share below details with us.
1. Have you availed services from naukri.com (YES/NO) -
2. Your email id -
3. Contact number -
IMPOSTER DETAILS (Information regarding imposter - who charged you for job offer/threading)
o Website/email id -
o Contact name of imposter/number/email id -
o Amount deducted -
o Contacted regarding (job offer/threatening/other reason) -
o Mode of transaction – (Online/NEFT/UPI, other) -
Further, we would like to share that the call is not associated/ part of Naukri.com (Info Edge (India) Limited) and this call was not made from Naukri.com or any of our associates.
Please refrain from taking calls from this agency / person as they might be misusing Naukri’s name and credibility.
We’ve received such complaints from other jobseekers as well in the past and on the basis of our findings we advise you to be wary of such emails and do not volunteer information on:
• Credit card numbers or bank details over phone or email
• Call back phone number
• Monetary transactions, money-transfers, or payment for job applications, conducting interviews, or any other such employment/recruitment related benefits
• Contact details for a guaranteed job or money to process visa for emigration
We advise you to exercise extreme caution before acting on any such fraudulent emails/calls and always check with the actual recruiter before paying for interview, offer letter, etc.
Naukri.com takes the best possible measures to protect the interest of our job seekers.
Please feel free to revert in case of any query and we would be happy to help you.
Regards,
Shikha Pathak
Team - Naukri Fastforward
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Email : [protected]@naukri.com
In case you are a free user, please write to [protected]@naukri.com