| Address: NCS Autocars Pvt.Ltd. (KL 301) NH 47 Bypass Road Venpalavattom Trivandrum Kerala 695029 |
I bought Kia Sonet G1.2 5MT HTK Plus Petrol Variant during June 2021 and the stereo touch screen not working properly. Last month there was an issue with touch screen response time. There is a high lag of response time of the stereo touch screen. The issue was taken up with the service manager of the service station located at NH 47 Bypass Road Venpalavattom Trivandrum Kerala where from I have taken delivery of the vehicle . The vehicle was checked by the service people and told that there is no issue and returned the vehicle with an advise that, is the problem persist brought back the vehicle for checking . All these are happened during the warranty period. next week the touch screen of the stereo completely stopped working and when I brought the vehicle again to the service station they were informed the warranty of the stereo expires and they are asking for payment. I felt the service station people purposefully delayed to expire the warranty and deceived me with the pre-text of no issue with the touch screen. And they are not acknowledged the issue in the job card and they reported with a comment in deffered job reason as "AVNT Sometimes Stuck When Blue". Even such a renound brand Kia the Electronic components particularly the stereo touch screen are not lasting for even two years, then where is the quality assurance and quality check. Was this information helpful? | 
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