Netxecom — Sealing tape non delevery after payment

I purchased sealing tape from NETECOM on 17/12/22 with order I'd - NNEKVS678076 and tacking id [protected], but not received the item even after complaining to the courrier company Bluedart, they failed to inform the arrival to seek clarification, of location, despite having contact number [protected] the goods remain undelivered but refund did not have yet this doing cheating