I am 80+ years and have been a customer of Mira Road branch, since 1988. Now, the branch has shifted to 1st floor and with my ailing age and poor health it has become imposible for me to climb the stairs.
I wanted to withdraw the money from my account and hence asked my grandson to approach the bank and request them for a solution for the same and also request them to get it done today it self as i would be leaving the city tonight.
The manager there talked in a very rude manner and asked my grandson to bring me to his office and get the dormant account activated.
On my grandsons request to send some bank official to my place which is just 4 building away from your branch, the manager said that he will do that when free from other work.
My grandson asked for contact information of some one from the CRM or regional office, the manager proudly said that the bank is run by him and there is no one superior to him.
I request you to please look into this matter, for as a loyal customer of your bank.
Thanks
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