On 21st Feb, 2022 one ICICI bank customer care representative called me from phone number [protected] which is an authorized ICICI bank customer care number. (Proof of call history is attached).
He told me that you made an unsuccessful transaction made by you on 13-Feb-2021 (One year back) of the amount INR 9640. This amount was debited from your credit card that needs to be revised back to your credit card. For that, we need to create a dummy OTP number to revise the transaction. They said I don't ask you to share your CVV number, card expiry date details but only request you to share the OTP number so that we can do changes in the backend.
Initially, I didn't trust him. I thought this was a fraud attempt. However, he proved himself as a bank representative because he is calling from the recording line from ICICI bank care number [protected] (I crossed the verified number on the ICICI bank website). Finally, I got convinced because of a trusted phone number. Also, didn't share any card details such as CVV or expiry details, etc.
So I got ready to share the OTP. After that, he sent a message stating that it was a dummy OTP amount of INR 21614. Immediately I asked him why he initiated dummy OTP for INR 21614 instead of INR 9640. He said it is just a dummy OTP & random amount so don't worry. After that, I shared the OTP amount debited from the credit card and he asked me to accept the transaction through an IVR verification call from ICICI bank phone number [protected].
Money debited from CC and I got trapped due to ICICI bank phone number otherwise I would have neglected that fraud attempt. I want justice for this fraud transaction from the ICICI Bank & government.
Was this information helpful? | 
