Novelvox Softwares — feedback/complaint of pathetic services

Address: B-1320, 1st Floor, Green Fields Colony, Faridabad, Haryana, 121003

I traveled to manali with one of my female friend and there was a booking through indo canadian for 26th may (Sunday) 6:30pm. I booked indo canadian mercedes bus and paid 1250 each for the booking but as per the bus coordinator there was no confirmation of the ticket. Our seat number was 21 & 22 which was confirmed by mmt but i got the seat on the last row that too where all were boys and no other female. We didn't get any information that tickets were not confirmed. Conductor and bus coordinator was too harsh to discuss things. He clearly told us to go back on the seat which has been provided by him else we can get down from the bus incase we don't want to sit there.

I just don't get this that why this has been handled like this. We paid for business class mercedes bus and we got the basic/executive one. We got to know the actual charges of the per seat is approx 800 rs. For that bus. The entire staff was rude & unethical. Even they left 1 couple on the way and bus conductor wasn't ready to go back to pick them up and they were asking their contact number from other passengers.

We spoke to make my trip team as well and as per them the ticket was confirmed from their end

I just need an action against conductor & specially a bus coordinator. Also we need refund for this. This unprofessional behavior wont be acceptable and shouldn't be repeated in future. 2 girls has to sit with other 4-5 guys and that too when their seat were confirmed.

I want you guys to get back to me on this else i will use my media contacts against the company.

Also i want this issue to go directly to the founder of the company else you guys be ready for a big disaster.
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    Novelvox Softwares
    B-1320, 1st Floor, Green Fields Colony, Faridabad
    Haryana
    India
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