Nykaafashion And Lea Clothing — Non-delivery of one paid item from order NYK[protected] and failure to resolve the complaint despite repeated follow-ups

Date of incident: 5 June 2026
Order Number: NYK[protected]
Complaint/Ticket ID: 22466525 / 22971304

I placed an order through Nykaa Fashion for two quantities of the Lea Clothing Womens Aasmaani Picnic Embroidered Camisole Top (S). I was charged for two articles, but upon delivery I received only one article.

I immediately reported the missing item to Nykaa Fashion on 5 June 2026 and provided the requested documents and photographs, including the invoice, the product received and photographs of the package. Nykaa Fashion acknowledged that an item was missing from the package and informed me that an internal inquiry would be conducted with its brand and courier partners.

Despite this, the matter was not resolved within the stated timeline. I made several follow-ups requesting an update on the investigation and the resolution. Nykaa Fashion subsequently informed me that a replacement order had been confirmed, with delivery expected within 3–6 business days. However, no replacement was actually delivered to me.

I further followed up with Nykaa Fashion and was later asked to choose between a wallet refund and replacement. I clearly requested the same article in Medium size. Despite these communications, the matter remained unresolved.

The correspondence also shows that Nykaa Fashion repeatedly marked the issue/tickets as resolved or closed despite the missing article not having been satisfactorily delivered or refunded.

I made several genuine attempts to resolve the matter directly with Nykaa Fashion before taking any further action. As the issue remained unresolved despite my complaints and repeated follow-ups, I was also compelled to raise a dispute with my credit card issuer, HDFC Bank, regarding the amount charged for the item that was not delivered.

I am therefore seeking resolution of the matter, as I have paid for two articles but received only one. I request that the amount charged for the undelivered article be refunded to the original payment method, or that the missing article be supplied at no additional cost. I also request appropriate compensation for the inconvenience and the repeated time and effort spent pursuing a matter that should have been resolved by the seller/platform.

I have retained all relevant documentary evidence, including the order and invoice, photographs of the package and product received, the original complaint, subsequent correspondence and follow-ups with Nykaa Fashion, as well as the correspondence relating to the HDFC Bank dispute. These documents can be provided if required.