Nykaafashion — Cancellation not processed

[protected] Forwarded message[protected]
From: Gauri Kurup (Support)
Date: Sat, 12 Sep 2026 at 12:50 PM
Subject: Re: Cancellation not processed
To: Pratima Kantak

Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected]

This is in reference to your order number NYK[protected]

Please accept our sincere apologies for the delay in the pickup of your product. We have initiated an inquiry with our courier partner to identify the reason for the delay and are doing everything possible to get your product picked up.

We consider it our utmost priority to ensure such issues do not recur and our team is working hard to pickup your order in the next 2 to 3 working days.

For any further assistance, please feel free to interact with us through "Chat with us" option under My Accounts Section or email us at [protected]@nykaafashion.com.


This email is a service from NYKAA_FASHION.

On September 10, 2026 at 2:58:28 PM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Sir

After this email I got a query for pickup, however the pick up has not been completed.

Please do the needful.

UOn Wed, 2 Sep 2026 at 8:34 PM, Fardin Qureshi (Support) wrote:
Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected]

This is in reference to your order number NYK[protected]

Thank you for sharing the required information.

We request you to kindly retain the product with its original packaging and tags intact, and the order number clearly mentioned on the package. Our field executives will pick up the product within the next 5 business days.

You should receive your refund in approximately 5-7 business days post pick up.

Hope you come back to see our curated styles soon!

This email is a service from NYKAA_FASHION.

On August 31, 2026 at 4:55:11 PM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Naushad

As requested I have attached the relevant pics. Please resolve the issue.

Pratima

On Mon, 31 Aug 2026 at 4:09 PM, naushad shaikh (Support) wrote:
Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected]

This is in reference to your order number NYK[protected]

Please accept our sincere apologies for the delay in the pickup of your product.

We regret to inform you that as per the update received from the Logistics team, the return stands cancelled due to Quality check issue.

Request you to please help us with a clear snapshot of the product with brand tags and labels attached so that we initiate an internal inquiry.

For any further assistance, please feel free to interact with us through "Chat with us" option under My Accounts Section or email us at [protected]@nykaafashion.com.


This email is a service from NYKAA_FASHION.

On August 31, 2026 at 9:30:19 AM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Swati

The follow up for pick up was done from day one. The dress does not fit and Iam being forced to buy it. The service in Nykaa is terrible. Please resolve this issue by escalating this immediately. And stop sending me standard responses without thinking. I refuse to accept any kind of bad service from your company.
On Sun, 30 Aug 2026 at 3:52 PM, Swati Kumari (Support) wrote:
Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected].

This is in reference to your order number NYK[protected].

Please accept our sincere apologies for the delay in the pickup of your product.

We regret to inform you that as per the update received from the Logistics team, the return stands canceled due to Quality check issue.

Request you to please help us with a clear snapshot of the product with brand tags and labels attached so that we initiate an internal inquiry.

For any further assistance, please feel free to interact with us through "Chat with us" option under My Accounts Section or email us at [protected]@nykaafashion.com.

Thanks & Regards,
Swati
Nykaa Fashion
[protected]@nykaafashion.com

This email is a service from NYKAA_FASHION.

On August 30, 2026 at 9:43:37 AM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Nisha

In reply to your email which appears to be randomly replied to, please refer to the trail mail where I have given all the details with pics.
Iam appalled at the insensitive nature of the whole matter being handled by you.

Pratima
On Sun, 30 Aug 2026 at 3:09 PM, Nisha Shah (Support) wrote:
Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected]

As we are unable to locate any order under your name and email ID, we would request you to provide the below details so that we can assist you with your query.

Your order ID is wrong, kindly share correct details with us.

● Order number
● Email id used to place the order
● Registered contact number
● Name registered to place the order

We hope to hear from you soon.

Please feel free to interact with us through "Chat with us" option in My accounts Section or email us at [protected]@nykaafashion.com for any further queries.

This email is a service from NYKAA_FASHION.

On August 30, 2026 at 9:12:10 AM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Sir

As requested below following are the details :
Order No :
NYK[protected]
Email id : [protected]@gmail.com
Registered contact number : [protected]
Name registered to place the order: Pratima Kantak

Also attaching the photos taken from my insta id where the order was placed, received and my attempt to return.

Please resolve this issue as soon as possible.

Pratima Kantak

On Fri, 28 Aug 2026 at 5:05 PM, Fardin Qureshi (Support) wrote:
Dear Pratima,

Greetings from Nykaa Fashion!

Ticket ID[protected]

As we are unable to locate any order under your name and email id, we would request you to provide the below details so that we can assist you with your query.

● Order number
● Email id used to place the order
● Registered contact number
● Name registered to place the order

We hope to hear from you soon.

Please feel free to interact with us through "Chat with us" option in My accounts Section or email us at [protected]@nykaafashion.com for any further queries.

This email is a service from NYKAA_FASHION.

On August 28, 2026 at 11:03:53 AM UTC, Pratima Kantak [protected]@gmail.com wrote:
Dear Sir/ Madam

I had order a maroon dress with order no. NYK[protected] dated 10 August 2026. On receipt I found that the dress does not fit so I ordered an immediate return.

The collection guy came for pick up and refused saying that the tag did not match much to my surprise as that was the only dress I had ordered. Later I got a call from Nykaa asking for the reason. She profusely apologised and promised a return pick up next day.

This was followed by several emails with Ticket ID[protected] from Nykaa ( attached for ready reference) apologising for the delay, confirmation of pick up, asking for pictures to prove the product is intact with labels (which I provided diligently) and finally saying that the ticket has been closed.

The packet is still lying without pick up nor any refund. This bad experience definitely discourages any further online shopping from Nykaa. I have never experienced such kind of handling in any online shopping before.

Please help me address this issue as soon as possible.

Thanks

Pratima Kantak