O General Complaints & Reviews

I BOUGHT 1 TON AC OF O GENERAL ON 23 MARCH 2012 FROM RAJENDRA ELECTRONICS, PHADKE ROAD, DOMBIVALI EAST. I HAVE NOT GOT WARRANTY CARD AT THE TIME OF DELIVERY WHEN I ASKED TO SHOP OWNER MR.SANJEEV JAIN (RAJENDRA ELECTRONICS) HE CONFIDENTLY TOLD IT IS NOT POSSIBLE THE CARD WILL BE INSIDE ONLY. I CALLED ON O'GENERAL SERVICE CENTRE ONE LADY TOLD ME THAT WARRNTY CARD IS SEPREATLY ISSUED ON REQUEST OF DEALER. AGAIN I TOLD THE SHOP OWNER ABOUT THIS HE LOGGED A COMPLAINT ON 7TH APRIL & COMPLAINT NO IS CC03041028 & ALSO TOLD THE SHIOP OWNER TO SEND THE COMPANY PERSON FOR DEMO. AFTER DOING LOT OF FOLLOW UP WITH THE SHOP OWNER TILL THE TIME I NOT GET ANY POSITIVE FEEDBACK.

Dear Sir,

I bough O General Air conditioner On October 24th, after installation I went abroad and came back to christmas holiday on 24th. On 24 I switched on my unit it is not working. I made a complaint on 26th. Mechanic came inspected the unit and confirmed that PC board is not working, and they confirmed that they will replace the same. I told them this is the second time I am using this A/c why this problem, he simply told me they can't give any assurance for electronic items

I requested him, I have a warranty period, hence i told him to replace the same. after I sent a mail to O general customer care. they not even bother about my complaint. Finally I personally went there and met the manager and requested about my problem. He also simply said they will replace that particular parts and refuse to replace the unit. I asked him i have warranty period so, you can do this service, what about after warranty period, For that also he said after warranty period, as per the appicable charge we have to pay and do the service

My simple thinking is I bought this O general product only two months back. Why they refuse to replace the product and what can a customer do now for bought a non functioning product. I really feel I wasted around Rs.35000/- for this non working Air conditioner.

Pls help us to replace the unit or warranty extension of this particular unit, because this unit is not working with in two months

Thanks & Regards

A Natarajan

Need your help to make my new unit replace or what is the meaning of buying a product which i bought in a market.

Madam/Sir,
About two years ago, I Susham Gaind, R/o B-419, Meera Bagh, New Delhi – 110063 having contact number [protected], bought O General air conditioners.
Firstly I received a damaged machine – for which I complained and subsequently it was replaced.
Most of the air conditioners had one or the other problem.
On my contacting O General representative and dealer for complaining about the problems in the air conditioners, I was advised by the O General representative to get the comprehensive annual maintenance contract( AMC ) done for getting cash less trouble free service, he further advised me to get the anti corrosive protection coating done in the air conditioners.
I got the same done and took the Comprehensive AMC from the O General of all the air conditioners vide Bill No. 151 dated 23/04/2011 with a condition that I will not pay for the material and services in the annual maintenance contract period towards any repairs for up keeping the air conditioners .
The O General Service center representatives visited us on a periodic service, four months ago and after completing the service of all the air conditioners, they told that three air conditioners need to be taken to work shop for proper check up. I allowed under comprehensive annual maintenance contract.
After having waited for a considerable time, I called to inquire about it’s status but some vague answer was given and I was advised to wait for some more time.
I kept on calling time and again but I was been given lam excuses.
After a long gap, one day I got unjustified demand call for it’s repair. I objected to it & refrained for raising unjustified demands and told that I never agreed, signed and accepted any contract which have exclusions.
I want to share that my neighbours’ have Carrier, LG air conditioners and they hardly have any trouble.
Further I will also like to share that I have LG, BPL & Hitachi fridges which too has cooling principle similar to air conditioners and I am enjoying it’s trouble free service from last more than 4 years.
O General, an international company of repute being in this business in India since 2000, I considered the company to be a competent enough to compete with established brands like Carrier, etc. and it’s products should not have such frequent problems
I request you to kindly do the needful.

THIS IS RAJKUMAR AND MY PHN# [protected]
I REALLY HAD A TOUGH TIME AND EXPERIENCE WHEN I THOUGHT OF PURCHASING O'GENERAL WINDOW AC..

I PURCHASED IT FROM HARI OM ELECTRONICS SEC-8 BELOW SONY CENTER( THEY ALL ARE ONE) WHEN I PURCHASED """MALHOTRA """SALESMAN THERE ADVISE ME WE HAVE GOOD CONSUMER SERVICE FOR O'GENERAL AND I DID THAT ON 23 JUNE AND SINCE LAST FRIDAY AC HAS ZERO COOLING I COMPLAINED HIM ON THAT VERY DAY.. TODAY 9 AUG 2011AFTER 5 DAYS TECHNICIAN ARRIVED """ PREMPAL """ SAYS GAS HAS BEEN LEAKING SINCE LAST TWO DAYS. i SAID THEM TO REPLACE IT THEY SAID NO WE CAN'T PATHETIC AND RIDICULOUS..I SUGGEST DON'T BUY ANYTHING FROM """" HARI OM ELECTRONICS SEC-8 OR SONY CENTER """" BECAUSE BILL HAS BEEN MADE UPSATIRS.. THIS IS LIMT DON'T BUY ANYTHING FROM THERE THEY ARE CHEATERS AND FRAUD..THEY SELL USED PRODUCTS..GOD DON'T LEAVE THEM......WHILE SELLING YOU SOMETHING THEY SAY SOMETHING ELSE NOW MALHOTRA IS SAYING O'GENERAL HAS PATHETIC SERVICE.....i HAVE CALLED O'GENERAL AS WELL SPOKE WITN DEEPAK AND VIKAS SERVICE INCHARGE (BIGGEST FOOLS ON THIS EARTH)...SINCE 5 AUG 2011 MY LIFE IS LIKE HELL STILL I HAVE BEEN MAKING USELESS CALLS TO THEN THEY ARE DOING NOTHING....

I PRAY TO GOD THEY GET WHAT THEY DESRVE....EVERYONE I HAD WORD WITH...

ONE KIND REQUEST TO ALL OF YOU DON'T BUY O'GENERAL AC AND DON'T BUY ANYTHING FROM HARI OM ELECTRONICC

ALL THESE PEPOLE ARE FOOLS.


PREMPAL [protected]
[protected] DEEPAK
[protected] VIKAS

[protected]... O'GENERAL CUSTOMER CARE

BIGGEST CULPRITS

HARI OM ELECTRONICS
[protected]
[protected]
[protected]

I have bought O General Window AC vide invoice number:18789 . As promised by dealer and company policy regarding the first free general check up/service. I called so many times to the dealer: Madaan Electronics situated at Ambala Cantt, there was no response from his side and I tried to contact service centre agent Vishal Monga from Ambala and he also tried to give fake promises and even didnot heard my concerns genually. Please take necessary steps for the same.

To,

The Director
ETA General Pvt. Ltd.,
Old No.63, New No.71, 3rd Floor,
Sterling Road, Nungambakkam,
Chennai-600 034.

Subject: Reff: Window AC Model No. AXZA18AATB, Serial No.000694,
Compressor Serial No. 5061/FGW[protected].

Sir,

Reference to the above product which was purchased from KESHAV AIRCON
SHOPEE with INVOICE No.3095 Dated 21/03/2010...

Dear Sir,

I have purchased O general AC in April 2007, I have received so many times calls from O general Authorised Service Centre Shivay Electronics, Raj Nagar Ghaziabad fpr AMC o[censored]nit. When I called for taking the AMC,companies Technicials come and asked me there is less Gas in the unit,first you fill uo the Gas in unit and then we give you AMC. I have checked the unit in front of Technician the cooling is good and unit in working condition. But that person is not agree to give me AMC. My question is this if there is any condition to do this work and them issue us AMC.

Thanks

C.B.Madan
B-103 S-2 Surya Nagar Ghaziabad
Tel No[protected], M.N [protected]

Lodged a complaint for my general 1.5T for gas leak with "MF Cool Systems". I had few complaints after servicing, which after repeated reminders has not been resolved.Complaint no-100701. The major problem is improper cooling. At outside temp of 27 deg C, the grill temp was 13 -14 deg C & room temp was 22-23 deg only after running the A/C for more than an hour. room size- 8x 10 feet. after i called up service centre on 44211212, they said nothing can be done now. pl help
atached pl find service record and technicians report
kd deepak
[protected]
[protected]
[protected]@rediffmail.com

we have purchased o general spilt 1.5 ton a.c before two and half year ago. on Febuary 2010 compressor of a.c is not working. it is warranty period it is replace but till today A.c cooling is not properly. we have complaint many times in jaipur branch against service dealer but they never take any action. Company authorise dealer has visited four times but still it is not working.

Dear Sir

I have log the complaint on 21st of April for quarterly service. Complaint Number: AP210085

Fortunately someone picked up the phone that time. After that neither any service man come to me home nor any person picked up the phone in the Delhi call center.

I have called more than 10 times daily from last week in following numbers
[protected]
[protected]
[protected]

When I trying to log the complaint online from the official website of O General then a stupid error resource not found is displayed.
http://www.generalindia.com/complaint_registration.html


Is this after sales service O general is committing to their customers?

Regards
Navneet