Oceans Outsourcing — cheated with canada wp - job profile not refunding

Dear all,

I had applied for canada work permit from oceans outsourcing. Agency had ask me to submit require document with in 30 days.
I have submitted my all document except transcript which was communicated with oceans for delay and paid complete amount. I have ask them to extended few days for transcript due to genuine reason mention below and ask them to go through pune university process for transcript.

Reason for delay :

Pune university stating minimum 60 days for transcript.
Heavy rainfall last year due to which pune was shut down for almost 10-12 days.

Post payment they are not receiving call or not reverting over mail.

I have contacted multiple time with agency they always disconnected call or stated in meeting

Now they are not refunding my money nor any update